Wandahome (South Cave) Ltd - www.wandahome.online Reviews

★★★★☆
4.2 / 5
82% of users recommend this
  • Value For Money

Summary

On 12 June 2017, at the request of Wandahome, Review Centre amended the business url from www.CaravanBuys.com to www.Wandahome.Online
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Latest Reviews

★★★★★

“Warranty work”

Written on: 21/10/2020 by travelbybike (1 review written)

Bought a Swift Ace Ambassador almost 5years. The van has been excellent. It has been used a lot! Minor cracks on rear panel highlighted to me during a service. Rear panel replaced under warranty. Work looks better than original manufacture. All staff very helpful and work done in the time frame that they said. That's all you want from a main dealer… Read Full Review

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★★★★☆

“Bought a new caravan”

Written on: 13/10/2020 by Happycaravans (1 review written)

Part exchanged our existing caravan for a new one. The whole process was made very simple. We stayed on the Wandahome site in our caravan and got the new one the next day. We were shown how the new caravan worked by a member of staff whilst our caravan was inspected for the part exchange. We wouldn't hesitate to recommend this company. … Read Full Review

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★☆☆☆☆

“do NOT deal with Wandahome, the will treat you like...”

Written on: 27/09/2020 by dakots (1 review written)

saw a caravan we liked paid £200.00 deposit, then paid another £300.00 after I had moved money from a savings account, but 2 days later they took another £1000.00 luckily it was the end of the month & had moved money for direct debits,I was told a year warranty, when I got home with the paperwork only 3 months warranty, they said they would register it with cris, they only informed them I had bought it, so I had to pay & register it. 2 faults battery box broken & boiler control panel not… Read Full Review

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★★★★★

“Excellent customer service.”

Written on: 15/09/2020 by Jacquiandnev (1 review written)

Bought a second hand caravan and received excellent service. Workshop did a great job preparing the van for us and the person I dealt with went above and beyond in familiarising us with all the equipment and features. Lots of useful, friendly advice and handy tips. Thank you all… Read Full Review

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★★★★★

“Caravan Park”

Written on: 18/07/2020 by ParisGill (1 review written)

Me & my husband have stayed for a weekend at Wandahome Caravan Park attached to the caravan sales. All the staff have been friendly and helpful and we have already rebooked to come back to this small, quiet site… Read Full Review

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★☆☆☆☆

“They promised the world and delivered the square root...”

Written on: 09/03/2020 by JayPower122 (1 review written)

We travelled from Glasgow to wandacaravans in southcave hull to uplift our 2019 lunar caravan on 10/7/2019. Brand new caravan which we were delighted with . We had been away with it on 6 dates from uplift until 28/12/2019. Now the problems begin . 2 x burst taps , 1 in the main kitchen area the other in the bathroom. We panicked couldn't stop the water . We were on site in moffat caravan park Dumfries Scotland. We chatted to staff on the park they had an engineer on site who obliged to have a… Read Full Review

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★☆☆☆☆

“Don't buy from Wandahomes, they are a terrible company.”

Written on: 08/01/2020 by Sadie146 (1 review written)

DO NOT BUY FROM THIS COMPANY Hopeless customer relations department, it's sole purpose appears to be to tell customers no or "hell no". We had a dispute 're a deposit paid at the NEC. It could have easily been resolved in a mutually agreeable way, but Wandahome's response was terrible. The only crumb of comfort is that we cancelled our order so we never have to speak to Wandahomes again. Whoo hoo! … Read Full Review

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★☆☆☆☆

“Never buy a second hand caravan from wandahome”

Written on: 06/07/2019 by Baldwin1952 (1 review written)

We bought a caravan back in 2017 when Ur there the sales team are on u as soon as u walk through the door. The bailey we found and liked had a motor mover on it the sales man who dealt with us told is that it was a old couple who had the caravan and the motor mover was staying on. When we picked the caravan the motor mover had been taken off we found the original receipt for the motor mover in the owners folder. When we went to pick the caravan we had a trade in on looking at the new caravan… Read Full Review

Bluestu440's Comment

Written on: 21/10/2019

Interesting to see your review was written on the day we bought our Rimor motorhome from them. You are correct, their PDI is non existent, our fridge didn't work on gas and there was no gas connector in the van on collection so they had obviously never checked it otherwise they would have found the fault. We had a major leak in the shower which they have just resealed but I suspect has underlying damp (if they had done a damp check as they claim to do surely they would have found this in the first place?) I have just rung this morning to question the whereabouts of the new fridge part they were ordering over a month ago and got "we'll get back to you" response which aroused my suspicions hence the visit to this forum to find out if they are in trouble.Finally tried to SORN the motorhome this morning only to find Wandahome have never sent the log book to DVLA!! DON'T TOUCH WITH A BARGE POLE

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★☆☆☆☆

“Never Should Be Aloud To Call Themselves caravan Dealers”

Written on: 10/06/2019 by Bradley465 (1 review written)

If you are thinking of buying of these people I would seriously consider going to the bank drawing out 20,000 and throwing it in the sea.I bought a brand new caravan had over 14 faults plus it was not fit to call a caravan or be on the road let alone on a caravan park it was bought for retirement next year but after been fobbed off with stories a solicitor who had no backbone and of course no caravan body to protect caravaners I got rid making me ill and never again to caravan again and 12000… Read Full Review

Karmar62's Comment

Written on: 02/07/2019

Their aftercare team are appalling. Once they have your money they are just not interested in the slightest - sister in law and partner just bought a motorhome as well and wanderhome lost a sale due to our poor aftercare !!!

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★★☆☆☆

“Swift caravans/service”

Written on: 18/04/2019 by Amaniw156 (1 review written)

Brought new swift conchice ,given to us with all manner of scratches to inside and out .Door hanging off and different spec to show model,however after sales manger and fitter fixed problems,wandahomes could and should do better ,Just soured our experience… Read Full Review

Mwpemberton's Comment

Written on: 10/05/2019

Stay well away from these people after care is appalling even when you speak to the sale man what sold you it
They are not at all helpful
Had to go direct to swift
First caravan I bought had it it 2 months and bed collapsed
Ring them told them after 6 months of arguing to fetch it back then told me it would take four months to repairs I asked for a new one cause I was not satisfied they said no in the end I just caught one as this was getting me and my family down cost me more money now back in same problem had to go to swift direct Wanda home still don’t want to no this swift caravan has come off the chassis and carnt be towed down the road and now I’ve got to buy another trading standards are deffo getting involved

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★★★★★

“Very helpful wandahome ”

Written on: 23/03/2019 by Lindasmiley (1 review written)

Been with them for 2nd year&I have found them extremely helpful ,they are helpful in all departments.the workshop fitters &a front desk are very good .the fitters seam to go that extra mile for me to get done as I leave 3 hours away.the ladies in the main office always make a drink .also very helpful.am very happy with our motor Home only minor problems soon sorted… Read Full Review

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★☆☆☆☆

“You live & learn”

Written on: 20/10/2018 by Katherine225 (1 review written)

Purchased Bailey brindisi new 2016 1st service all ok. 2nd service took 10 days??? went twice to pick it up as had holiday booked which they were aware of. they pulled it out of yard at the rear of the shop absolutely filthy, Three small warranty jobs needed doing 1/13amp socket burning smell not done? 2/outside awning light led only works if you give it bang ( they said it worked when we checked it) 3/famous roof strap leak completed i think?. Would use WAUDBYS again NO! Mobile servicing… Read Full Review

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★☆☆☆☆

“lousy after sales customer services. ”

Written on: 06/08/2018 by KeeganHarvey102 (1 review written)

We purchased a brand new bailey motorhome in march 2018. first trip out first night in france the 12 volt electrical system failed. Tried for several days to get help from both wandahome and bailey to no avail eventually had to cancel holiday and return home at great expense. Had to eventually organise the replacement electrical system with our nearest repair dealer some 65 miles away. No help was forth coming from wandahome. Second trip out ( back to france) we had a list of problems both… Read Full Review

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★★★★★

“Awesome Customer Service!”

Written on: 03/08/2018 by xStellax (1 review written)

After going for a look round with my partner we found a van that was perfect for us. We had decided to buy privately but after speaking to them and considering our options we decided to buy it. We were completely looked after and cared for. The team member we dealt with was brilliant, considerate and thorough when giving details, he obviously knows his stuff and was a good laugh too. At the other side another team member was equally brilliant. He was insightful and so much help. It was nice to… Read Full Review

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★☆☆☆☆

“Absolute rubbish aftersales”

Written on: 12/07/2018 by Poundstretcher (1 review written)

Don't expect any kind of service after parting with your well earned money.Promised the earth when buying totally ignored since… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/05/2018 by Caznick (1 review written)

First time caravan buyers so totally green when it came to every aspect of caravan owning.. from the moment we arrived at wandahomes the level of personal care and expert advice was above and beyond excellent. No pressure sales friendly advice and service with a smile from all staff including our lovely advisor. Couldn't recommend wandahomes enough. Thank you guys… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/05/2018 by Colemanod1957 (1 review written)

Just purchased an exchange from motor home to caravan and all the staff who dealt with the transaction were so helpful. The ladies in the shop are lovely and a particular mention to the person I dealt with who was a first class bloke from day one to the day we picked it up. Would recommend the team… Read Full Review

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★★★★★

“Wonderful service”

Written on: 15/04/2018 by Sueandpetertaylo (1 review written)

We have just collected another caravan from wonder home who made the exchange stress free! He was so helpful once again. and all staff were there to help in whatever capacity we needed them! We stayed on site which was super even got provided towels in shower! We will certainly recommend you… Read Full Review

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★★★★★

“New Motorhome”

Written on: 12/04/2018 by AddysonDillon328 (1 review written)

We purchased a new motorhome from Wandahome and collected it on Thursday 5th April. The staff at Wandahome couldn’t have been more helpful, excellent handover and good night spent on site. Many thanks especially for chasing the DVLA about unforeseen delays to the vehicle registration which was completed just in time for collection. We would recommend Wandahome to anyone thinking of buying a motorhome. Would also highly recommend staying on site in case any issues arise, there were plenty… Read Full Review

Bribondeb16's Comment

Written on: 14/07/2018

You were lucky.. they took our money and RAN. lousy after sales. or rather none . numerous problems that we had to deal with our selves. they were just not interested in helping us sort out the problems that ranged from complete 12 volt failure thus we were unable to use anything in the motorhome to locker doors falling of the number plate fell off and was lost and then the gearbox needs to come out. and oh yes this was our first trip out in a new motorhome. Its still off the road awaiting repair because so far no garage can fit the wheel base on to their ramps.

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★★★★☆

“Bought a Caravan”

Written on: 09/04/2018 by DBUNCE (1 review written)

From the show through to pick up everyone has been friendly and helpfull. Special mention to the person I dealt with and the shop girls who coped with our Mithering and they have helped us all the through the purchase and pick up … Read Full Review

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