Tyneside Leisure World Reviews

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★★☆☆☆
1.7 / 5
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Tyneside Leisure World

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Latest Reviews

★☆☆☆☆

“Do not touch.”

Written on: 14/08/2019 by Bennett258 (1 review written)

My partner and I signed for a caravan back in June after some heavy sales tactics. We were reluctant but thought what the heck. A couple of days later we called to cancel the agreement and put it in writing. The salesperson, said on no problem we'll get that cancelled for you and that was the last I've heard. Fast forward to August and I receive a letter from Black Horse - "You have fallen behind with your payments..." I ring them straight away and they tell me Thneside Leisureworld still… Read Full Review

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★☆☆☆☆

“Buyer Beware! Aftersales appauling”

Written on: 12/08/2019 by geldav (2 reviews written)

I purchased a brand new caravan on the 15th May 2019 from Tyneside Leisureworld, at handover i was informed that the front window has a crack, but a new one had been ordered, so foolishly i took the caravan. when i got home i discovered that there was no manuals, I immediatley telephoned and again promised a set of manuals would be ordered, the correct manuals have never arrived Since May i have emailed, and telephoned on 4 different occasions, and each time was assured that someone would… Read Full Review

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★☆☆☆☆

“Lunar 2017 Caravan”

Written on: 05/08/2019 by Camelhump (1 review written)

Bought a new caravan for £18,000 and from having it sited we had issues. Salesman informed us the mood lighting was faulty but they would be replaced. 4 months after the sale and numerous calls being fobbed off with ,Lunar have a back log etc etc etc I finally spoke to another member of staff who knew nothing about the lighting as the salesman had not ordered the lights or placed the warranty claim and he had actually left. New salesperson sorted the lights under the warranty which took 8… Read Full Review

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★☆☆☆☆

“shocking company -shocking service”

Written on: 10/08/2018 by hackedofflarry (1 review written)

should be 0 stars but it cant be - be warned people -not just poor products but poor aftersales by these bent people. Our brand new caravan had water ingress at 10 weeks, we were fobbed off with lie after lie - but what they didnt realise was our rights under the consumer rights act 2015 - we eventually won our case and my story is freely available on my facebook posts in the below group Lunar Caravan Unhappy Owners Support Group… Read Full Review

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★★★★★

“Kappa air awning”

Written on: 06/03/2018 by Rileyjc (1 review written)

Would like to thank Tyneside leisure world for the excellent service we received in getting our awning repaired.First class service especially the young man who dealt with us… Read Full Review

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★☆☆☆☆

“Trading standards will b in Tuch ”

Written on: 30/09/2016 by JamiyaBlackwell426 (1 review written)

Trading standards will b in Tuch … Read Full Review

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★★☆☆☆

“Service rates”

Written on: 20/08/2016 by Jonno665 (1 review written)

Went the Tyneside leisure to buy some items and asked if the service I booked earlier in the year would be £99 as per previous October rates or the full £159 , I was quite taken aback when the girl on the desk said it would be £208 for a single axle caravan , around 25% increase from last time I told her I would probably look elsewhere she seemed totally disinterested, so I phoned next door and booked the same service at £149 , then rang back to Tyneside leisure to cancel the booked… Read Full Review

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Theleisureworldgroup's Response to Jonno665's Review

Written on: 23/08/2016

Thank you for taking the time to leave us feedback about your experience. I have forwarded your review to our customer service manager.

If you would like to email me directly regarding your visit to Tyneside, please contact me.

Kind regards
Vicky

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★★☆☆☆

“Caravan servicing ability”

Written on: 29/03/2016 by Russell196 (1 review written)

I had my caravan serviced at Catterick Caravans, Tyneside Branch, Birtley and two of the bolts holding the nearside wheel on where missing when I arrived at my destination some 15 miles from Birtley. I took up the matter with the Branch Manager and he suggested that someone may have tried to remove the wheel - that's how concerned he was but he did provide me with two replacement bolts. He denied that the bolts had not been fitted correctly and that the Service Supervisor checks the Technicians… Read Full Review

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★☆☆☆☆

“Disappointing customer service and a struggle to get a...”

Written on: 21/07/2015 by ashleyholmes (3 reviews written)

It's a shame it has come to this but after receiving poor to no customer service since Easter I feel I have no choice. We purchased a Leisurewize Apollo awning from the Birtley branch on Easter weekend and were told it would be in stock from the Tuesday which was ideal as we were going away the following weekend. Tuesday came and went with no call as did Wednesday so my wife called up and was asked if we ordered the awning through yourselves which of course we did. After a few telephone calls… Read Full Review

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