The very worst kind of people

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Jones8447's review of Tyneside Leisure World


“The very worst kind of people”

Written on: 20/11/2020 by Jones8447 (1 review written)

Tyneside Leisure World support for NHS!

We ordered a new caravan in October 2019 from Leisure World (Tyneside). Delivery was promised for March 2020 but then COVID struck!
Understandably, the delivery date was postponed by the dealer and as COVID took hold in the following months, our lives were dramatically changed owing to us being key workers (NHS nurse) and from the tragic loss of a close relative in an RTC.
In view of this, we decided to delay the purchase/collection of our van & proposed three options to the dealer, these being...
cancel the order and refund the large deposit. We would re-order when our lives returned to some normality.
We would continue with the purchase and pay the remaining balance. However, we would not collect the van but ask the dealer to sell on our behalf on a commission basis.
Dealer to retain our deposit and we would re-order a van later that year for 2021 delivery.
Leisure world opted for No3 and stated that the order would be ‘postponed’ owing to our circumstances and they would retain our deposit with the understanding that we would re-order before the end of the year.
Approx 2 weeks ago, we contacted Leosure World to re-order the van (same spec etc) for delivery asap. However, to our amazement, the response from Leisure World is that as there is now less supply from the manufacturer and more demand, the original deal did not stand and the same order will now cost us approx £4K more!
I’ve attempted to explain that it was them that ‘postponed’ the deal and we had agreed to furnish the original order but they just quote that is now the deal.
They also refuse to refund our deposit as they state we have cancelled the order!
Well done Leisure World Tyneside for your compassion on understanding for the very people that you clapped every Thursday earlier this year. Thanks for recognising that we’ve been working throughout this pandemic to try to save lives and keep the country running, despite personal loss.
You truly are unbelievable!

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