Caravan part ex

We bought a caravan last year privately, to go and see if it was the way forward for our holidays in the future. Really enjoy the life and decided to up grade.

Found a really cracking caravan at ropers, agreed a deal on our part ex and a date when the new caravan would be ready. Went to collect it and go through the hand over process, to say I am not a happy bunny is an under statement. Three sales staff to do one inspection, then come up with every issue possible for a 16 yr old caravan, they then walk off and leave me with the original sales man who goes into a spiel of "well its got some issues and were struggling to justify the part ex price" We had already said on the original deal that the caravan had a few dings and issues etc including damp in places, they assured us this was no issue as they sell them all day long to the road gangs for accommodation etc.

They wanted to knock the the price on the part ex back by a £1000, had to haggle to get this to £750 instead.

If this had been a piece of machinery for work in my business I would of told them to shove it where the monkey keeps his nuts, But they know there are wife's and families involved and play on the fact you have them to consider.

I went and got the remaining money in cash for them and then had to sit in a room while they counted it and checked each note regards fake money etc.

there was no leisure battery with the caravan, but you can buy one in there store, "I dont think so" the pin on the van is multi Pin, mine is 7, never checked it prior to sale.

Unknown to them I had also planned to go and buy an awning for the caravan there on the day, that will not be happening now.

Pretty gutted really, and put a complete damper on the day, we went there because they were recommended as a family firm who care, but not so. They even did the old "Ill have to see if the boss will agree to the price and come back to you when they haggled on the trade in" Dear me what an out fit they are.