Fantastic help

On Saturday I made an enquiry with the parts department for a friction pad for my Alko hitch, they were very helpful and informed me that they held the part in stock.
So off I trundled to Highbridge to purchase said part, unfortunately the parts department neglected to tell me that they closed at 13:00 on a Saturday afternoon and here it was now 13:30 and the parts department now closed!
Not a happy customer! I had a little moan and I was directed to another member of staff, K..e. I can only describe her as tenacious and determined. Bless her, she made phone calls, pestered other members of staff and we walked to the extremities of the site several times with a view to finding the part or someone who could help. With the aid of another willing colleague, who searched the now closed parts department the part I required was found.
I cannot thank these two members of staff enough for their support, determination and customer care.