Ebor Leisure World Reviews

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Ebor Leisure World

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Latest Reviews

★☆☆☆☆

“After sales not good... an understatement!.”

Written on: 27/06/2019

Pretty good to buy a caravan from BUT oh dear their aftersales!. Been using Ebor on and off for years purely by necessity. This time very long story cut short - needed a roof blind and toilet part last October (2018) and after months and months of phone calls, lost orders, lost parts staff leaving and not ordering parts, virtually no comms from them ( I did wonder if their phones could dial out) in fact it did seem like a bit of a joke to them and it was only threatening the manager with… Read Full Review

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★☆☆☆☆

“Kampa 400 ”

Written on: 07/06/2019 by Kimbo02 (1 review written)

Had my kampa 400 awning 2.years the plastic windows are that frosty..cant see out off them ..took my window to ebor on a64 York..said it was my fault as l did not keep up to maintaining the awning every 3 months as l should have washed and resealed it ..mould all inside ..said it was doo to condensation..this awning cost me over a £1000..can not get anything to clean the windows..as for ebor sales rep didn't wont to know ..very poor after sales said it would cost me to send it back to kampa… Read Full Review

Catterickebortyneside's Response to Kimbo02's Review

Written on: 21/06/2019

Good evening

Please could you contact Catterick Caravans Leisure World, thank you.

Kind regards

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★☆☆☆☆

“Nothing changes.”

Written on: 30/05/2019 by 347Goode (1 review written)

Sitting in the showroom waiting for my van service to be completed.4 hours after it was promised so reading previous reviews and thought I would share today's experience. Dropped off van at opening time when technician had " a job to finish for an hour then would be straight on it" Returned 5hours later.story had changed-Van apparently didn't go to workshop until after lunch! Additionally a fault with the window blind advised when service was booked couldn't be done because it was the wrong… Read Full Review

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★☆☆☆☆

“warranty is a waste of time ”

Written on: 11/08/2018 by Archies_animals (1 review written)

warranty is a waste of time . dosn,t seem to matter how many times you ring them, the calls are never returned, our latest problem is a faulty light, I took the light out myself and returned it to ebor 8 weeks ago. all the have to do is post one to me as i said ill fit it myself, NO reply… Read Full Review

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★☆☆☆☆

“Terrible srevice”

Written on: 29/12/2017 by davem29 (2 reviews written)

I bought a brand new Lunar Clubman SE from Ebor Leisure World at York in Oct 2015. I took delivery the following March. Within a year, February 2017, I noticed a huge water stain stretching from the overhead locker down the side on the off side front side window. Further inspection in the locker showed more evidence of water and also stretching across the roof panel as well. This must have been going on for some time, unnoticed over the winter by us, as it was about 60cm (2 ft.) in length… Read Full Review

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★☆☆☆☆

“Hell”

Written on: 01/10/2016 by 1955Mooney (1 review written)

poor staff, lack of how to run or manage a business. … Read Full Review

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★☆☆☆☆

“Ebor Leisure / Terrible customer service”

Written on: 25/11/2015 by Bigtandsue (1 review written)

After contacting Ebor Leisure in September about the cost of a replacement hitch I was informed on 3 separate days, and after numerous telephone calls that they would give me a price TOMORROW! Eventually after sending an email, which presumably was picked up by someone in charge, I was given a price. I replied to the email, giving my consent to order the part and asking them to email back with a date for the replacement to be fitted. It is now the end of November and I'm still waiting!!We were… Read Full Review

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★★★★★

“Excellent”

Written on: 18/08/2015 by Molloy457 (1 review written)

the person I dealt with on the service desk is amazing, she never stops! She is proactive, a brilliant communicator and knows her staff. She is as clued up on the technical side as any of the technicians and even when she is running around like a headless chicken dealing with customers and serving people on the till she makes you feel welcome and she seems genuinely pleased to see you. No matter how busy she is she is friendly and approachable and knows her job. The only downside I've found… Read Full Review

Molloy735's Comment

Written on: 20/08/2015

I hadn't realised names were not allowed so I shall just say the young lady whose partner races motorbikes!

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★☆☆☆☆

“Ebor leisure world customer service”

Written on: 12/06/2015 by 278RossiItalian (1 review written)

They seem incompetent. Happy to sell caravans then not particularly bothered about after care… Read Full Review

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★☆☆☆☆

“the worst service i have ever recieved ”

Written on: 25/10/2014 by MeganMcDaniel (1 review written)

Having had a cab roof liner replaced that Ebor damaged whilst working on the vehicle, we took the vehicle to them for long standing and repeated problems to be fixed. When we went to collect the vehicle, I was asked to sign a customer satisfaction form that I was happy with the roof liner, which I refuesd to sign before inpecting the vehicle. I haven't seen such shabby work provided by so called professionals. The liner looked like it had been cut with a bread knife, a dogs back leg would be… Read Full Review

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★☆☆☆☆

“Terrible service both customer and technical”

Written on: 21/10/2014 by Rileyy111 (1 review written)

Ebor leisure part of Leisure World Group have had are motor-home since May 2014 in that time they have managed not to fix any of the 5 items that we took it in for but did manage to cause more damage. Apparently the damage they caused could only be fixed by one member of their staff based on Tee side, they bent the cab roof liner trying to gain access to the reversing camera cables, its taken them 4 months to source the part!!! In the 6 months they have had are vehicle they have not replied to… Read Full Review

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★★☆☆☆

“Battled for refund after leaking Buccaneer caravan ”

Written on: 09/10/2013 by Ediyer (1 review written)

Had a real fight with them to get full refund, after months in workshop, leaking windows, repaired twice and failed. Elddis buccaneer caravan. Very stressful time with their Ebor branch, made a little easier by a very understanding manager there, but he's gone now as we dropped in to thank him… Read Full Review

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