Ebor Leisure World Reviews

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Ebor Leisure World

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Latest Reviews

★☆☆☆☆

“Shocking lack of customer service”

Written on: 05/07/2022

Went to Ebor last year and rated 3 stars. Today went to Ebor and if possible would have given 0 stars. Wanted to have a look inside the motorhomes but they were all locked. Asked shop assistant who said to find bloke in a white shirt who would unlock the ones we wanted to look in, we found a man in white shirt who said he worked in service and couldn't help. Looked outside not a single person about. Went back into the shop and was told that assistant couldn't contact anyone as they don't… Read Full Review

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★★☆☆☆

“Don't waste your money ”

Written on: 21/04/2022 by Seadancer1 (1 review written)

Been twice now should have gone on gut feeling from last time I went went into shop to buy new electric single pin hook up And waist pipes for new caravan look around for equipment but couldn't find them went to counter there was about 4 people wondering around shop sales assistant total ignored me When she did decide to speak told her what I needed aw I think there on that isle there but I don't no anything about them A chap spoke to me ill show you what you need at last I thought… Read Full Review

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★☆☆☆☆

“Rudeness beyond belief”

Written on: 21/03/2022 by Dissatisfiedtotally (1 review written)

Called in to potentially buy an awning - got passed to an ‘expert’ sales assistant who obviously had no conception of customer service or the goods in store. Took said person a good five minutes to give requested attention and was then completely unhelpful - not willing to discuss inclusion of any extras in the deal ie: storm straps, told us all awnings were 250 depth when specific one we were enquiring about was 200! Needless to say, lost sale and won’t be visiting again. Absolutely… Read Full Review

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★☆☆☆☆

“Dreadful service. Shameful”

Written on: 25/01/2022 by LaylahO'Sullivan396 (1 review written)

Having bought our campervan in May it took nine weeks to be registered. The handover was shambolic, turned out the fridge had not been connected and there was a fault with the hot water system. Customer service is pretty bad with no one getting back to us, no calls returned. Sales team telling us they are so busy. Not something a customer wants to hear. It took three and a half months before they asked for the campervan to be taken in for repair and a three months later we have been told it is… Read Full Review

Caravanman1213's Comment

Written on: 13/02/2022

Makes you wonder how it passed its gas check.

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★☆☆☆☆

“Don't waste your time, with these clowns.”

Written on: 25/12/2021 by Diggermart (1 review written)

I have never seen a company so disorganised in all my life (70yrs). The Shop is not too bad (3/10), but the sales department is a joke. God forbid if you need any warranty work doing. If you do manage to get it done (within 12month) it will be a bodge job. They will happily part you from you money, with great promises. BUT once they have your money, its time to move on to the next Mug. We were looking for a New caravan, to suit our needs. but there were non to be had, anywhere. We decided on a… Read Full Review

Diggermart's Response to Diggermart's Review

Written on: 31/12/2021

Sorry was meant to be Robinsons of Worksop, Not Glossops.

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★☆☆☆☆

“Bad”

Written on: 13/12/2021 by Genevievev25 (1 review written)

If you are looking for a caravan DON'T come here,once they have your money,they are not interested… Read Full Review

Diggermart's Comment

Written on: 31/12/2021

Totally agree, i doubt if id buy a tent peg from them. After the poor service i got.

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★☆☆☆☆

“ABANDON HOPE ALL YE WHO ENTER HERE”

Written on: 01/09/2021 by Adalynn422 (1 review written)

We purchased a used caravan in July 21 the price we paid included the fitting of a motor mover as well as a complete valet inside and out. Collection date was arranged for two weeks later and guess what? Yep, the salesman (who said "that customer service is top of his list and customers a priority . . . really!!!! until they get your money!) Day before collection date the salesman rang to say that there was a shortage of motor movers and they were awaiting delivery - but couldn't advise when it… Read Full Review

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★★★★★

“Amazing service and staff ”

Written on: 03/05/2021 by Kmac1 (1 review written)

Pump fault raced to Ebro Caravans just before closing time the people I dealt with  very friendly and helpful sorted a new pump and fittings - saved our weekend so pleased with staff and service when looking for a new caravan they were our first choice. Found caravan we wanted- Another person gave us all the information we needed and once again very helpful and friendly- good trade in on old caravan- would not hesitate in recommending Ebro Caravans York … Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!”

Written on: 09/09/2020 by Scotjakes (1 review written)

Paid a deposit for a new caravan in stock 31 March 2019. Visited showroom 2 April and purchased stays which we asked to be fitted, a hitchlock and Supaguard Protection. We were asked to supply a copy of car registration for number plate to be fitted and if we wanted tyre banding fitted. Given a collection date of 10 April. Later in the day I emailed registration document and requested tyre banding. No acknowledgement received from salesman. 10 April 2019 went to collect caravan. Caravan not… Read Full Review

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★☆☆☆☆

“After sales not good... an understatement!.”

Written on: 27/06/2019

Pretty good to buy a caravan from BUT oh dear their aftersales!. Been using Ebor on and off for years purely by necessity. This time very long story cut short - needed a roof blind and toilet part last October (2018) and after months and months of phone calls, lost orders, lost parts staff leaving and not ordering parts, virtually no comms from them ( I did wonder if their phones could dial out) in fact it did seem like a bit of a joke to them and it was only threatening the manager with… Read Full Review

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★☆☆☆☆

“Kampa 400 ”

Written on: 07/06/2019 by Kimbo02 (1 review written)

Had my kampa 400 awning 2.years the plastic windows are that frosty..cant see out off them ..took my window to ebor on a64 York..said it was my fault as l did not keep up to maintaining the awning every 3 months as l should have washed and resealed it ..mould all inside ..said it was doo to condensation..this awning cost me over a £1000..can not get anything to clean the windows..as for ebor sales rep didn't wont to know ..very poor after sales said it would cost me to send it back to kampa… Read Full Review

Catterickebortyneside's Response to Kimbo02's Review

Written on: 21/06/2019

Good evening

Please could you contact Catterick Caravans Leisure World, thank you.

Kind regards

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★☆☆☆☆

“Nothing changes.”

Written on: 30/05/2019 by 347Goode (1 review written)

Sitting in the showroom waiting for my van service to be completed.4 hours after it was promised so reading previous reviews and thought I would share today's experience. Dropped off van at opening time when technician had " a job to finish for an hour then would be straight on it" Returned 5hours later.story had changed-Van apparently didn't go to workshop until after lunch! Additionally a fault with the window blind advised when service was booked couldn't be done because it was the wrong… Read Full Review

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★☆☆☆☆

“warranty is a waste of time ”

Written on: 11/08/2018 by Archies_animals (1 review written)

warranty is a waste of time . dosn,t seem to matter how many times you ring them, the calls are never returned, our latest problem is a faulty light, I took the light out myself and returned it to ebor 8 weeks ago. all the have to do is post one to me as i said ill fit it myself, NO reply… Read Full Review

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★☆☆☆☆

“Terrible srevice”

Written on: 29/12/2017 by davem29 (2 reviews written)

I bought a brand new Lunar Clubman SE from Ebor Leisure World at York in Oct 2015. I took delivery the following March. Within a year, February 2017, I noticed a huge water stain stretching from the overhead locker down the side on the off side front side window. Further inspection in the locker showed more evidence of water and also stretching across the roof panel as well. This must have been going on for some time, unnoticed over the winter by us, as it was about 60cm (2 ft.) in length… Read Full Review

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★☆☆☆☆

“Hell”

Written on: 01/10/2016 by 1955Mooney (1 review written)

poor staff, lack of how to run or manage a business. … Read Full Review

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★☆☆☆☆

“Ebor Leisure / Terrible customer service”

Written on: 25/11/2015 by Bigtandsue (1 review written)

After contacting Ebor Leisure in September about the cost of a replacement hitch I was informed on 3 separate days, and after numerous telephone calls that they would give me a price TOMORROW! Eventually after sending an email, which presumably was picked up by someone in charge, I was given a price. I replied to the email, giving my consent to order the part and asking them to email back with a date for the replacement to be fitted. It is now the end of November and I'm still waiting!!We were… Read Full Review

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★★★★★

“Excellent”

Written on: 18/08/2015 by Molloy457 (1 review written)

the person I dealt with on the service desk is amazing, she never stops! She is proactive, a brilliant communicator and knows her staff. She is as clued up on the technical side as any of the technicians and even when she is running around like a headless chicken dealing with customers and serving people on the till she makes you feel welcome and she seems genuinely pleased to see you. No matter how busy she is she is friendly and approachable and knows her job. The only downside I've found… Read Full Review

Molloy735's Comment

Written on: 20/08/2015

I hadn't realised names were not allowed so I shall just say the young lady whose partner races motorbikes!

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★☆☆☆☆

“Ebor leisure world customer service”

Written on: 12/06/2015 by 278RossiItalian (1 review written)

They seem incompetent. Happy to sell caravans then not particularly bothered about after care… Read Full Review

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★☆☆☆☆

“the worst service i have ever recieved ”

Written on: 25/10/2014 by MeganMcDaniel (1 review written)

Having had a cab roof liner replaced that Ebor damaged whilst working on the vehicle, we took the vehicle to them for long standing and repeated problems to be fixed. When we went to collect the vehicle, I was asked to sign a customer satisfaction form that I was happy with the roof liner, which I refuesd to sign before inpecting the vehicle. I haven't seen such shabby work provided by so called professionals. The liner looked like it had been cut with a bread knife, a dogs back leg would be… Read Full Review

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★☆☆☆☆

“Terrible service both customer and technical”

Written on: 21/10/2014 by Rileyy111 (1 review written)

Ebor leisure part of Leisure World Group have had are motor-home since May 2014 in that time they have managed not to fix any of the 5 items that we took it in for but did manage to cause more damage. Apparently the damage they caused could only be fixed by one member of their staff based on Tee side, they bent the cab roof liner trying to gain access to the reversing camera cables, its taken them 4 months to source the part!!! In the 6 months they have had are vehicle they have not replied to… Read Full Review

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