Terrible service & Motorhome

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SantinoSaunders's review of Catterick Caravans Leisure World

★☆☆☆☆

“Terrible service and Motorhome”

Written on: 22/06/2020 by SantinoSaunders (1 review written)

Terrible dealer..
Long review but it is a salutary lesson for all prospective buyers from Leisure World at Catterick.
We bought an Autosleeper motorhome from them in May. A 2005 model with 85k on the clock. We got it for what we considered to be a fair price and prior to sale I insisted on three things. Full years MOT, Mechanical Service and a full written Habitation report (to include any damp issues).
When we picked up the motorhome we were given a huge bag full of manuals and paperwork, including MOT’s, full service history and various other manuals and receipts for various works carried out previously. We were told the Hab report was in there and the sales person said the report had highlighted an issue with the main window seals so they had been replaced. Upon checking they had indeed been replaced. We were told the report was in amongst all the other paperwork in the bag, schoolboy error but we didn’t actually check before driving off that the report was indeed in there.
Fast forward a couple of days and eventually work through the paperwork and am unable to find anything regarding a recent Hab check or report. Phoned the dealer, apologised said the paperwork must have been missed out but will find it and send it on. Again he reiterated the report had been done.
Cut a VERY long story short but three weeks later (still no sign of the hab report) the list of faults was building and very little response from the dealer so we decided to have an independent check done. To our surprise (not) the engineer identified several issues, the main ones being gas related and DAMP in one corner under a bench seat.
The day after the Hab check it poured with rain for the first time since we bought the van. Rain literally poured in via the OS window. Basically the dealer HAD replaced the seals but he didn’t remove the windows before doing so and then resealing. Basically complete bodge job.
The list of issues and problems is long but included the following:-
Severe damp
Satellite dome falling off on a dual carriageway
Handbrake bent
Waste pipe not attached to vehicle
Cracks in bodywork
Gas vents capped off (dangerous)
Gas boiler giving off high Carbon Monoxide readings (dangerous)
Quite simply this company should not be in business, they are unconcerned about selling dangerous vehicles and have no idea what customer service is. So many bad reviews, I wish I had looked before shelling out thousands.
Ultimately, (after a struggle) we got a full refund. We should have got compensation for all the stress and heartache but we didn’t. To be honest we were just glad to see the back of them.
Avoid like the plague…!

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