Warranty Direct Reviews - www.warrantydirect.co.uk

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Latest Reviews

★☆☆☆☆

“Claim rejection on a possible pre existing fault”

Written on: 11/10/2017 by whkhan80 (1 review written)

MY Audi Q7 broke down, I was asked to authorise extensive diagnostics. which I did costing over £3000. Then an independent advisor saw the car he concluded the injector was at fault. Then I was told your issue has steamed from a fault injector. The injector is covered however this could have been a pre-existing fault. My reply “but wear and tear is covered after 90 days” and my car is serviced at AUDI, I took out a very expensive warranty just to cover myself for these eventualities. What… Read Full Review

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★★★☆☆

“A wasted £600 so far.”

Written on: 06/10/2015 by SteveOsmond (2 reviews written)

It's worth knowing before taking out a policy with Warranty Direct (WD) that you CANNOT use the garage of your choice even if you paid for that service. The garage you choose must be VAT registered. I've just had a problem with my car, the local garage that I have used for the last 5 years came and helped me out and got the car to his garage. He identified the situation as needing a new alternator so I told him to order one and that I would get in touch with my warranty company. The alternator… Read Full Review

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Steveosmond's Response to SteveOsmond's Review

Written on: 15/10/2015

WD responded to this and made, what I consider a reasonable offer re: getting my car repaired. That is cover of full costs of labour and 60% of the costs of parts. The 40% reduction comes from the age of the vehicle although it had only done 60,600 miles. They responded very quickly. It means that out of a bill for £264 I pay £76.

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★☆☆☆☆

“Rip off”

Written on: 12/01/2015 by ShazzD (1 review written)

wish I had read reviews on this company before buying. Total rip off, they are probably the worst people I have ever dealt with. They are very good at taking your money then find any excuse not to repair faults. If you are looking for a warranty do not consider this lot… Read Full Review

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★☆☆☆☆

“My BMW had only been covered by a comprehensive Extra...”

Written on: 08/10/2014 by Edenn318 (1 review written)

My BMW had only been covered by a comprehensive Extra Care Warranty for 2 and half months when the ECU in the car suddenly failed while I was out driving it. This resulted in the gearbox seizing and the differential crown shattering due to the sudden impact. I had the car recovered and called Warranty Direct to report the claim. First they told me it was not covered as it within 3 months of policy start. They then admitted that sudden failure is covered. After 3 months of argument over reports… Read Full Review

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★☆☆☆☆

“Harrassment”

Written on: 21/06/2014 by ygDay14 (1 review written)

Warranty Direct marketing, got sent the following, "I asked you to remove my details from your database after being harassed by multiple calls a day, over a number of days, with never a message left. This was a request to remove all my details, including email address. Today I have received a marketing email from you despite that request to remove my data. I will now be reporting you to the data commissioner" Obviously big on selling, short on performance when you read these reviews. Head… Read Full Review

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★☆☆☆☆

“Total Waste of money!! False Warranty”

Written on: 12/06/2014 by Watsonxc185 (1 review written)

On signing up they will tell tons of stories that you are covered. TRUST ME .... its totally false believe. They will trick you by jugglury of words but when it comes to breakdown and claim. They will try there best to get away. In my case they didnt even look at the diagnostic report of the main dealer and simply said its not covered. There so called engine specialized when asked about the meaning of Contamination replied it means failure. Its better to save the money you pay them for your… Read Full Review

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★☆☆☆☆

“Changed from Mini warranty to warranty direct - Big...”

Written on: 17/04/2014 by Fraser305 (1 review written)

Changed from Mini warranty to warranty direct - Big Mistake. I actually had 2 different niggles. Both were refused by WD .SIMPLES ! Don't waste your money on these guys. Do not do what they say on the tin ! Not worth the paper it is written on! Will try warranty wise (Mr Quentin Wilson is a man of honour)… Read Full Review

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★☆☆☆☆

“warranty direct car warranty”

Written on: 22/02/2014 by rimini2007 (1 review written)

just got a new car do lots of motor way driving so got the car covered with warranty direct car gear box started to play up so went to my local garage so i can get it fixed by warranty direct garage phoned them and the garage was told the car was not covered as the car was drove to the garage and will only be covered if the car is recovered to the garage on a break down truck witch i was not told this when i took this at buy the person on the phone a big waste of time and money as i still have… Read Full Review

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Alanfisher15's Response to rimini2007's Review

Written on: 06/05/2014

I used to have the above company but also found that my clutch was not covererd as I had drove it to Halfords ( there appointed garage) and so was not fair wear and tear

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Mergo's Response to rimini2007's Review

Written on: 15/10/2014

Was it an automatic ? you did not say ,some times if its a manual it can something simple like a linkage ,if its the clutch its considered wear and tear so they wont touch it !

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