Poor repair, had to return the car

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Vskelton's review of Solus www.solusarc.co.uk

★★☆☆☆

“Poor repair, had to return the car”

Written on: 14/09/2020 by Vskelton (1 review written)

We have had 2 cars repaired by Solus and both had to be returned - the first one the headlights fell out, the second the wheel arch was out of alignment. Makes me seriously worry about the quality control of the repair that has been done. Communication was irritating - on about 6 occasions I gave the team my husband’s number so I wasn’t disturbed at work, but still they phoned me with every query. Not impressed.

  • London

    Location

Solusarc's Response to Vskelton's Review

Written on: 15/09/2020

Good morning

Thank you for submitting a review, I am sorry to read that both your cars had to be returned to us due to the work not being completed correctly. I will speak with the team to ensure we get it right this time and that all contact is with your husband.

Many thanks
Cathy
Solus Customer Care

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