Good workmanship but communication could be improved

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Law460's review of Solus www.solusarc.co.uk

★★★★☆

“Good workmanship but communication could be improved”

Written on: 12/09/2020 by Law460 (1 review written)

Happy with the quality of the repair although there is a very slight difference in the colour of the new part.
We didn't hear anything from them until they phoned to say the repair was finished and the car would be delivered back the following day. Would have liked a call after the initial inspection with an estimate of how long the repairs were going to take.

  • Warrington

    Location

  • Value For Money

Solusarc's Comment

Written on: 14/09/2020

Good morning

Thank you for submitting a review, I'm sorry to read that there is a slight difference in colour and there wasn't any contact until the repair was complete. If you could confirm the first part of your registration we'll look into this as you should be updated with the work that is being carried out and a estimated completion date.

Look forward to hearing from you.
Cathy
Solus Customer Care

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Rjcsx's Comment

Written on: 16/09/2020

First part of our registration is WT18

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