Spare key provided

4.5 / 5
91.1% of users recommend this
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JaggerBarton332's review of Solus


“Spare key provided”

Written on: 21/05/2020 by JaggerBarton332 (1 review written)

On having the back door lock of my van being broken, I booked it in through my insurance to Solus. Service was great, well informed of the progress. Although on return of the van the back door lock was fixed but provided with a spare key, which to me is a bit of an inconvenience, as both keys have to be kept with me at all times when using the van. Thought all the locks would have been changed and new key provided, Think this would have been a more professional job in my opinion. I would have preferred to be provided with one key for all the locks.

Solusarc's Comment

Written on: 26/05/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with being informed of the progress on your repair. I'm sorry to hear about the issues you mention regarding your locks.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Solus Customer Care

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