Exceptional service - great communication, very efficient

★★★★★
4.5 / 5
91.1% of users recommend this
  • Value For Money

Guest's review of Solus www.solusarc.co.uk

★★★★★

“Exceptional service - great communication, very efficient ”

Written on: 15/05/2020

I am so grateful - my car has been repaired and brought back sparkling clean and the whole process was brilliantly handled by the Solus team.

The communication right from booking in and having to rearrange things because of the lock down has been fantastic. All my questions were answered, and the car was collected as arranged.

After a very quick turnaround, the car was back, looking like new.

I really appreciated being kept informed at all stages and every team members that I spoke with was calm, efficient and charming.

Thank you all so much for your brilliant work!

  • London

    Location

Solusarc's Comment

Written on: 18/05/2020

Good morning

Thank you for submitting a review and letting us know that you've had an exceptional service and the team kept you updated.

I would like to share your comments, please can you confirm which site your car was repaired by please?

Many thanks
Cathy
Solus Customer Care

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Mycarrepair's Comment

Written on: 18/05/2020

Park Royal.

I'd also like to let you know that having to set up an account with Review Centre to post a reply is too much, and it means I will not be giving feeback in future.

This saddens me, as I would like to be able to respond, especially when I have been looked after well.

Your priority should be about your customers, not about your convenience as a company,.

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