Great repair job.....but took a long time

★★★★★
4.5 / 5
91% of users recommend this
  • Value For Money

Nickdebs's review of Solus www.solusarc.co.uk

★★★★☆

“Great repair job.....but took a long time”

Written on: 23/03/2020 by Nickdebs (1 review written)

Received my car back after 9 weeks which was the only issue I’ve had with my experience in using Solus. The issue was that the parts were delayed coming from Mercedes, a fact I’ll have to accept on face value. With regards to the repair itself it looks to be a great job. I have no complaints whatsoever. I was advised By the delivery driver that there is a 3 year warranty on the work but I would have liked to have had a repair report in writing

  • park royal

    Location

Solusarc's Response to Nickdebs's Review

Written on: 24/03/2020

Good morning

Thank you for submitting a review, I am sorry to read the repairs took nine weeks. Unfortunately, repairs can be delayed beyond our control when it comes to parts and I hope the team kept you updated throughout this period.

I'm happy to read that you are happy with the repairs, I have asked the site to email over the information you require.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0