Poor communications

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HKChef's review of Solus www.solusarc.co.uk

★☆☆☆☆

“Poor communications ”

Written on: 12/01/2020 by HKChef (1 review written)

£150 paid to driver for policy excess when vehicle was returned. No receipt given and requests to Solus for receipt has gone unanswered. We can not claim out excess back without a receipt. Beware of this and always get a receipt when handing over any cash.

We have requested our solicitors to peruse the insurance company to get the receipt.

Simply long winded and not good enough.

Solusarc's Response to HKChef's Review

Written on: 14/01/2020

Good morning

Thank you for submitting a review. I'm sorry to hear about the issue you experienced with your request for a receipt for your excess.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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