Fix damage to BMW 430D Convertible

★★★★★
4.5 / 5
91.1% of users recommend this
  • Value For Money

Darryl430D's review of Solus www.solusarc.co.uk

★★★★☆

“ Fix damage to BMW 430D Convertible”

Written on: 07/11/2019 by Darryl430D (1 review written)

Communication was top notch from initial contact, collection thru to completion and delivery. Email, text and phone calls all seamlessly delivered. Well done Solus. Thats how to update a customer.

The damage to the front bumper and drivers side headlight appears to have been excellently completed using all original BMW parts and i have absolutely no complaints. The car was not only delivered back to me spotlessly clean inside and out but was also part filled up with diesel as i had inadvertently run it low. Thank you for this.

So why the dropped star!
Simply because on initial contact Solus were told to check the drivers side front tyre as the 'tyre pressure low' warning had appeared. This appeared directly after the incident relating to this fix.
Unfortunately this hadn't been done which became apparent when i switched on the ignition and the warning sign illuminated again. I've since completed this myself and all seems well but it could have been different if the tyre itself had been damaged.

Would i use Solus again. Yes. No question.

Solusarc's Response to Darryl430D's Review

Written on: 08/11/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated. Sincere apologies for the issue with your front tyre.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

Reply to this comment

Darryl430D's reply to Solusarc's Comment

Written on: 11/11/2019

Solus Leatherhead.

I asked the delivery driver who returned the car if the tyre and tyre pressure had been checked and he knew nothing about it which i found strange as the warning notice comes on with engine ignition! This is exactly what it did when i restarted the engine.

regards
Darryl

Reply to this comment
Report this review
Was this review helpful? 0 0