Damage to the car

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Hrishad's review of Solus www.solusarc.co.uk

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“Damage to the car”

Written on: 08/10/2019 by Hrishad (1 review written)

My car went for repairs here and when i collected the car they broke my arm rest's button. It was damaged before from the back but the button was perfectly fine. The manager was not even helpful and straight said that they will not take any responsibility. very bad service and rude people from reception till you pick you pick up the car.

Solusarc's Response to Hrishad's Review

Written on: 09/10/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you are not happy with the service you experienced and that there was an issue with your arm rest.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Hrishad's reply to Solusarc's Comment

Written on: 10/10/2019

Thank you for your message. It was carried at Epsom and first part of registration is RO63.

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