Servicing Stop Ltd - Review

3.6 / 5
70% of users recommend this
  • Value For Money

bielby's review of Servicing Stop Ltd -


“My experience with Servicing Stop Ltd The price for a...”

Written on: 05/04/2021 by bielby (1 review written)

My experience with
Servicing Stop Ltd
The price for a service and MOT online with Servicing Stop was very competitive and the bonus of a pickup and return of my vehicle from my address to complete work was appealing. I paid £119 for full service and MOT in advance.
I read the company's advert and was not worried about possible extra charges as their adverts claim that any extra procedures would not be carried out without my permission first.
I received a phone call during the day of the service. The information relayed to me was that a couple of issues had arisen.
Firstly a specialist oil was needed for my vehicle (Renault Captur approx. 2015 eco model) £46.77p was added to my original quote (I had not agreed in advance to the extra charge)
The alarming quote during the phone conversation was "we cannot release your vehicle until" I seemed to have no option but to pay the extra £46 77p.
I received an email claiming I had approved the work I categorically deny this as, I was given no choices or alternatives in the matter
Dear J,

Confirmed! | You've approved the following extra work item:

Oil surcharge (specialist oil)

We've added the items to your schedule of work that can be viewed here
Secondly a tyre needed replacing
The tyre replacement quote was £150. I seriously questioned this quote, and explained that I do very little mileage a year so a budget tyre would be fine. The reply was that the garage would not fit a budget tyre
I refused to pay this amount and was told that I would have to collect the car myself as the garage (that picked up the vehicle a couple of hours earlier) could not return the car in its dangerous condition
When collecting my car after a drive of over half an hour I inquired as to the cost of fitting a tyre at the garage that had serviced my vehicle, I was quoted £70, no mention of budget tyres being against their policy
I returned home had a tyre fitted and then had to travel back to the test centre another half hour drive. The "budget tyre" was not an issue for the test centre and my MOT was issued after a swift retest.

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