No communication or customer service

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Emmad295's review of Servicing Stop Ltd - www.servicingstop.co.uk

★☆☆☆☆

“No communication or customer service ”

Written on: 13/10/2020 by Emmad295 (1 review written)

No communication or customer service! 1 star is too many, but I didn’t have a choice of 0 stars. Car booked for full service and MOT, but process broke down every step of the way, given wrong garage details, no calls from Servicing Stop and no link to the portal so not informed of repair required. Therefore did not receive my car back same day and I had no idea where it was! Not able to get through on phones and despite sending an email to complain over a week ago, still no reply. On top of all that, eventually got an email from Servicing Stop re repairs following day quoting £387, but I’ve now had the work done elsewhere for £75, talk about extortionate! Would not recommend and won’t be using again.
Update: sent in a complaint as per the website guidelines, which state a response will be made within 2 working days. Now more than 2 weeks later, still no response to original complaint or subsequent emails asking for response. Still can’t get through on phones!

  • Lincoln

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