Nationwide Motorglass Reviews - www.nationwiderepairs.co.uk

★★★★★
4.7 / 5
94% of users recommend this
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Nationwide Motorglass - www.nationwiderepairs.co.uk

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Latest Reviews

★★★☆☆

“No communication!”

Written on: 30/09/2021

The internal operation is poor, it is only thanks to the field engineering team that I have given this company 3 stars. The people who answer the phones are good it's the ones in the background they call schedulers who need to COMMUNICATE!! I had a SAGA insurance claim because a stone caused a large crack across my L/R Discovery windscreen. It took a long time for the initial screen to be replaced, I had to chase to find out why it was taking so long, THERE IS NO PROACTIVE COMMUNICATION, no one… Read Full Review

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★☆☆☆☆

“Told THREE times which window it was. Brought the...”

Written on: 19/08/2021 by DevonAguirre (1 review written)

I called because I needed my passenger rear door window replacing. The woman on the phone insisted that my window had TWO pieces of glass in it, even though I was looking at my car and I told her the window was just one solid piece of glass, she argued a little and then eventually agreed with me. When the technician turned up 10 days later, they had brought the wrong window (one that had 2 pieces of glass). So arrogant to think she was right even though I told them three times it was ONE piece… Read Full Review

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★★★★★

“Really Good. ”

Written on: 13/08/2021 by MRPiercy99 (1 review written)

They gave me a date to replace my windscreen and they came on that day. The fitter was very polite and helpful. Did a good job and made sure the vehicle was clean and tidy before he left could not have asked for more well done … Read Full Review

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★☆☆☆☆

“Nobody showed up or answered the phones”

Written on: 27/07/2021 by Schultzmt1990 (1 review written)

Booked an appointment to have a chip in my windshield fixed and was told they could show up at anytime so I had to stay in all day. Tried calling to confirm the booking day before and was on hold for over 45 min and I gave up. Came to the day, stayed in all day tried calling around 3 to see if anyone was turning up and was on hold for another hour with no answer. Absolute joke of a company… Read Full Review

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★☆☆☆☆

“Absolute shambles”

Written on: 23/07/2021 by RebeccaLevesque366 (1 review written)

I had the unfortunate experience to have to use this company as it was through my insurance I had to get a new windscreen replaced. First I had to phone my insurance and they gave me "Nationwide motor glass" to ring June 8 and Tuesday 15 June was the appointment date. I rang nearer the time to make sure I had the appointment all ok. Tuesday 15 June didn't turn up. I rang to see if they are coming and the girl told me no appointment had bee made as the glass was not in stock. She said the first… Read Full Review

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★★★★★

“Excellent replacement windscreen Crawley”

Written on: 13/07/2021 by Nissan21 (1 review written)

Efficient and friendly service from a guy in Crawley. He quickly replaced the smashed windscreen of our car and has obviously done a great job. He completely turned a distressing and stressful situation into a positive one and his workmanship was excellent. Great customer service and we are really grateful to have our car back!… Read Full Review

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★☆☆☆☆

“absolutely useless”

Written on: 03/07/2021 by westerndragoon (1 review written)

had to wait 2 weeks for appointment to fit windscreen. no one turned up. no phone call. I telephoned them on saturday, they didnt have any clue about anything. will go to a reputable company and get the work done. wanted to give no stars but wasn't allowed, so they have one star… Read Full Review

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★★☆☆☆

“Don't expect quick service”

Written on: 30/06/2021

I first reported my cracked windscreen to the Hastings Direct out of hours windscreen number the weekend of 05.06.2021 and was put through to Nationwide Motor Glass The totally disinterested operator took my car details down incorrectly and it delayed them getting back to me. When they did call back, the next appointment date was two and half weeks away as they did not have the windscreen available. 17 days later I waited in until 12.30hrs, with no update from Nationwide Motor Glass! hen phoned… Read Full Review

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★☆☆☆☆

“Terrible service and even worst customer service ”

Written on: 25/06/2021

Had to have the windscreen on my car replaced.I was directed to Nationwide Motorglass by Hastings Direct.Called them to arrange a date,and they told me the technician would call an hour before they arrived,they also expect you be available from 08.00 to 17.00,so that is the whole day.The technician texted in the morning to let me know they would call an hour before they came to me.By 15.30 I had not heard from them so I decided to check ,and called the technician myself,he told me he would not… Read Full Review

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★☆☆☆☆

“Really Bad”

Written on: 05/06/2021 by Rabrjrj (1 review written)

I have spent over £35 on hold with this company and still nothing, I wonder if they get paid for you being on hold the one that angered me the most was the last 1hr 10min and when I got through the young man said he only answers the phone and could not help.Hastings want nothing to do with me saying I must use nationwide motorglass please be careful.I am now just going to pay for it to be fitted locally by a reputable firm VERY Disappointed, Also Hastings said on my contract it would be free… Read Full Review

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★★★★★

“Great service & Excellent repair work”

Written on: 13/05/2021 by DavidB276 (1 review written)

Technician arrived on time after phoning ahead to confirm appointment. He explained in detail how the chip repair would go and repair was carried out within 20 minutes. Superb job and you would never know where the chip had been. Technician was very friendly and professional and did a thorough job. Very pleased with the repair… Read Full Review

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★★★★★

“Excellent workmanship”

Written on: 06/05/2021 by Phylosthe3rd (1 review written)

From 1st point of call to the engineer arriving on time and with clear communication. Allowing me to organise my day and work commitments. My experience was above satisfied. His work and customer service was exemplary. Highly recommended… Read Full Review

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★★★★★

“Brilliant service”

Written on: 21/04/2021 by HPESOJNAH (1 review written)

Received a call from Natiowide stating they were going to have to push my appointment back a day which wasn’t an issue as it allowed me to make alternative arrangements. Lewi called me when he was on his way, arrived explained how long it would take and got on with the job. Don’t even think he was here for an hour and the job was completed. Great service and I would definitely recommend!… Read Full Review

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★★★★★

“No issues”

Written on: 30/03/2021 by reecey34 (1 review written)

Lewi arrived when expected, job well done with friendly service. Thanks… Read Full Review

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★☆☆☆☆

“Ages to get through, mess you around - waste of time”

Written on: 08/03/2021 by 428Spears (1 review written)

No confirmation of my windscreen repair, called many times which also takes about 35 minutes to get through to anyone. After you finally get through, they will just hang up for no reason. Time to wait another 35 minutes to get through to someone else who has no idea what the issue and you have to start again. Never turned up on the first appointment, managed to get through & they said oh the engineer didn't have time. Did no-one tell you? Brilliant. Worse service I have ever experienced and… Read Full Review

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★★★★★

“Cracking service lol ”

Written on: 26/02/2021 by wwGreen82 (1 review written)

Nationwide motorglass cracking service brilliant glass engineer fast effective and professional. good communication throughout rang 30 mins before turn up did job. plus covid safe the glass engineer was Lewi from Middlesbrough, definitely recommend them… Read Full Review

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★★★★★

“Fast, friendly and professional”

Written on: 25/02/2021 by AldoB (1 review written)

Tailgate glass replaced through insurers Hastings Direct using Nationwide Autoglass. This was carried out the day after the glass broke which was useful, and I wasn't really expecting. On the day in question I was phoned first by the chap coming out to do the work who arrived when he said he would and carried out the work in a very friendly and diligent manner, including making sure the broken glass was removed. He was a real gent of the old school and clearly took pride in his work and making… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 08/02/2021 by 321Carter (1 review written)

engineer took 4 times coming out to actually fit the glass to my vehicle as he had forgotten the glass or tools. as soon as i drove my vehicle after the glass was fitted i could hear rattling and water leaking so i called straight away and they sent me the same engineer out 2 weeks later to tell me there is nothing they can do about it! i called the company again telling them i was unhappy and all they could offer me was the same engineer to come and look at the window again. couldnt not… Read Full Review

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★☆☆☆☆

“been waiting nearly 10 months!! may 2020”

Written on: 26/01/2021 by TerrellBullock257 (1 review written)

Absolutely disgusting, no service at all , no customer service at all, they hang up continuously, no one gets back to you after several promises of a 'call back' operators cant put you through to a manager or complaints department you are just told someone will call you back after waiting for ages and hoping the next person doesn't hear the call come through and sit silent hoping you will hang up! May of last year we had a chip to the windscreen, technician came to the home and replaced the… Read Full Review

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★☆☆☆☆

“BEWARE HORRENDOUS SERVICE AVOID ALL COST USE A...”

Written on: 24/01/2021 by btPutnam374 (1 review written)

NATIONWIDE MOTOR GLASS!!!! Insured with Hastings which recommended this company had windscreen repair the fitter turned up with the wrong screen went away no further contact to me when I eventually phoned them they said they could not contact me as my phone had no signal bearing in mind they had my address & e mail they then gave me another date 2 weeks later which the windscreen had A large crack & shattered I could only see ahead not to the left so if a bike or a child was passing I would… Read Full Review

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