Car back to looking it's best

Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk
★★★★★
4.7
93.0% of users recommend this
  • Value For Money

Car_Driver's review of Nationwide Crash Repair Centre - www.nationwiderepairs.co.uk

“Car back to looking it's best”

★★★☆☆

written by Car_Driver on 23/02/2018

Car dropped off and courtesy car collected (which needed a new screen but was fitted at my home). The actual courtesy car was a bit of a nightmare, The seats were filthy, looked like someone had pee'd in the drivers seat and the front tires were close to the legal limit (In fact measuring them I found spots less than 1.6mm tread depth) Then the ESP Service light came on. After several phone calls I did eventually get a replacement, it seems getting an automatic is difficult and it was hired from Enterprise Car Rental. I suggest the courtesy cars are checked more thoroughly before going out, If I had a long journey to do then I risked being on tires that would have been illegal. As I'm insured by Mobility, should I have been stopped and ticketed then Mobility RSA would no longer insure me.

The car took a week to repair and should have been ready Friday but was contacted to say that they were waiting for a hose even though the website said the car repair had been completed.

On collection the car immediately overheated so back it went to have its cooling system bled properly, which took the best part of an hour. It appears to be fine now.

Overall, the communications were good, the website vTrack is misleading but the repair has returned the car back to how it should look. I shouldn't have been ringing round because the courtesy car was not prepared and checked properly, I'm disabled and shouldn't be looking at tread depths and faulty systems and waiting a full day to get something fit for purpose. Remember a car is sometimes a disabled persons only means of transport.

5 stars for the repair
4 stars for comunication
2 stars for the disgusting Corsa courtesy car
3 start for getting a replacement sorted (eventually)

Sorry it not the review you were hope for Grantham Nationwide Repair but I had to be honest and in some areas improvements needs to be made.

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