JT Automatics Ltd Reviews - www.automatic-gearbox.co.uk

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★★★★☆
3.7 / 5
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Latest Reviews

★☆☆☆☆

“Bunch of Charlatans”

Written on: 29/01/2020 by LexusLS460V8 (1 review written)

Let me start by saying I do not like leaving a bad review for any company. Please feel free to check my other reviews. Brought my lovely Lexus LS460 with a problem with the gearbox to JT automatics. To cut a long story short it had the dreaded torque converter shudder. Anyway the person I dealt with took my car for a test drive and decided it needed a complete automatic gearbox. I agreed and booked in for a few days later. So, a week later I got a call to say the car was ready! Turned up and… Read Full Review

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★☆☆☆☆

“Do not trust this garage”

Written on: 26/02/2019 by Kieranp157 (1 review written)

Do not trust this garage! They try to talk there way around you with all the know how tell you 5 day job then goes on for over 3 weeks dont update you with progress leave bolts loose oil spilage on underside of car, greese and oil on carpet and trim, very rude would not recomend to anyone. Very untrust worthy Would never take my audi here again !!!!! Left my phone on the chair in the waiting area on record while i went to toilet and herd them saying CANT WAIT FOR ME TO PAY BILL AND LEAVE AS I… Read Full Review

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Snuf's Comment

Written on: 12/12/2019

I agree. A couple of years ago They repaired an A340E gearbox ( forward clutch burnt out) along with the torque converter. The gear box was repaired, but unfortunately the toque converter was delivered back to me with the original fault ( torque converter lock-up clutch locking up intermittently). The torque converter alone cost £250. When I told them about this they said it may due to the gearbox solenoid, but this gearbox did originally work in the past with a different torque converter?
They then tried to charge me for the removal and re-installation to to the car, until I told them the transmission and toque converter were shipped to them and shipped back to me!.
Sunderland, Tyne and Wear

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★★★★★

“Range Rover ”

Written on: 07/12/2016

Did my Range Rover diesel torque converter for a competitive price & 9 months later still running nicely so I am happy to recommend them… Read Full Review

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★★★★★

“Range Rover repaired ”

Written on: 07/01/2016 by duke996 (1 review written)

JT Automatics were excellent the car was ready before I could collect, they stored it for me until after the Christmas Holiday. I will willingly recommend them to anyone… Read Full Review

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★★★★★

“Phone and told to pop in for a free road test to...”

Written on: 28/05/2015 by Ayersjz210 (1 review written)

Phone and told to pop in for a free road test to identify problem. I did this and was seen almost immediately, with the problem being quickly identified as a worn clutch. Fair fixed price given and date for job arranged, plus courtesy car which was an essential element for me. Job completed in timeframe given and after 2000 miles - starts and gear changes are as smooth as silk. Excellent customer care - Thankyou to all at JT. … Read Full Review

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★★★★★

“Audi a6 quattro gearbox rebuild ”

Written on: 27/06/2014

Excellent timely service. Helpful staff who seem genuinely interested in solving your problem… Read Full Review

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★☆☆☆☆

“service ?”

Written on: 23/05/2014 by ouStafford1 (1 review written)

Bad service don't go there, they never call you back for updates I have to call them every day. Took the car in saying 3days to rebuild gearbox but after 5 days when I called for update I was given excuse after excuse at the end I had to hire a car for the weekend. Gearbox is still giving problem. DO NOT GO TO THEM. Time wasters. They are very good at laying and making excuse. Any one out there thing of getting your gearbox fixed do not go to them… Read Full Review

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★★★★★

“Excellent service ”

Written on: 19/05/2014

Very happy with the service and staff at jt auto. I went without appointment but I was seen with in 5 min and fault discoverd on my BMW 760 within 10min… Read Full Review

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★★★★★

“customer service”

Written on: 16/01/2014 by number1maincustomer (1 review written)

To all at J T Automatics, I brought my BMW X5 into you last week, and fortunately for me the car was found to not have any of the problems that I thought it had, you very kindly lent me a car to use so that I could get home, you had my car for 2 x days and because you could not find a fault I was not charged, So I would just like to say a very big thank you for your kindness and very high standard of professionalism, service, and courtesy that was shown to me from all the staff, these… Read Full Review

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★★★★★

“Great service”

Written on: 25/11/2013 by mt100750 (1 review written)

Came across their site when searching for information about a fault with my vw's gearbox. Took the plunge as they sell themselves as specialists for autos. Glad I did as I'm delighted with the results… Read Full Review

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★★★★★

“Affordable expertise”

Written on: 22/08/2013 by orangerick (1 review written)

JT Automatics was recommended to me when my local, non-automatic specialist garage, charged me more than £500 for their failed attempt to repair my transmission problem. JT Automatics really know their onions: they were able to identify correctly the problem with my car over the phone and repaired it in under two hours. The garage is very well equipped with high-end equipment, allowing them to identify and repair problems which would normally require the car to be returned to he… Read Full Review

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★☆☆☆☆

“Blackmailers”

Written on: 08/04/2013

Took My car in on warranty repair told me they would deal with it and I would have it back in a week . Three weeks later after no contact I called and was told the the warranty only covered £500 of the £1660 repair .I told them I had not given any ok to work on my car and was told that if I did not pay the balance they would remove the gearbox and push my car into the road . On paying I was promised a bill with breakdown which has never come ,I had to find my car in there yard and the inside… Read Full Review

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Jtautos's Comment

Written on: 19/04/2013

rude cutsomer who consitantly insulted our office staff,he didn't listen to his voice mails and thretened bad review unless did the job cheaper as he couldnt afford it
we offered to remove tranismission and undo the work carried out but HE declined?????
kept insisting we had to do the job cheaper we are not aware of any problems with the car so we can asume that the gearbox works fine
all prices where and are given at start of the of any work carried out so customer was aware how much the job would come to in the event of HIS warranty company not paying out
this person is a real chancer and the only blackmail that has been carried out is his cowardly reviw
our suggestion to customer would be
1: to drive a car he can afford to repair and
2: not to take out cheaper warranty's on his car and expect them to foot all the cost of his reapirs

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★★★★★

“20 years of service ”

Written on: 24/10/2012 by andyscc (1 review written)

As a Chauffeur company owner i can say for the last 20 years JT Automatics have delivered a truly exceptional service on all our cars, which include mercedes jaguar and bmw in fact localy i would say JT Automatics is the professional drivers choice for this type of repair many thanks andy @ scc… Read Full Review

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★☆☆☆☆

“Don't trust rubbish”

Written on: 11/08/2012 by Hedges09 (1 review written)

Asked if they could repair a Mercedes gearbox , was told by the owner that his young son could fix one of those. Well guess what 5 visits later told not to come back as it must be something else wrong with the gear change. 1600 spend for nothing, also under tray on car fell off on the motor way a few miles after last visit . Don't waste your time or money… Read Full Review

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★★★★★

“Skoda DSG 3rd gear”

Written on: 11/03/2012 by JiriWi (6 reviews written)

Automatic gearbox in my Skoda started give me a trouble when shifting 3rd gear. I visited a few garages, no luck. One garage even want car for 1/2 day to find problem and payment £150/hr to do so! After one phone call to JT Auto, lady in reception know what the problem is, a valve body! Imagine my surprise. So i brought my car to Erith , find friendly professionals there. I get tour trough garage to see sophisticated hi-tech diagnostic tools. With knowledge that right people will take of my… Read Full Review

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