Poor work & then refuse to discuss!!!

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Halfords Reviews - halfords.com
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280Wells's review of Halfords Reviews - halfords.com

“Poor work and then refuse to discuss!!!”


written by 280Wells on 24/03/2023

Poor work and then refuse to discuss!!!

I dropped my car for a change of 4 brake discs and pads at an expensive price of £800. When I drove the car home it seemed fine but the next day when I left my house to take other petrol the handbrake locked on and I had to abandon it at the petrol station. After arranging a tow to Halfords to fix it I was told they couldn’t but to take it to Kia to fix and they would refund. I did this at a cost of £2,300!

When I contacted Halfords I was passed around and told to email the details and they would arrange it. Then I was told it was with someone else. Eventually I spoke to this senior person who told me he didn’t think they were linked and that these things happen. The very thing they adjusted (rear handbrake is part of disc brakes) had randomly broken the day after the work…okay. I contacted customer services in Oct to complain. I had no response.

I then write to Halfords head office in Feb. Again no response.

I then emailed the customer services and have now had a response and they are looking into it. I’m not confident they will refund and the next step is legal action.

What a pain this has become. I sued Halfords as I thought they were a reputable company who I could trust. I completely understand the mistake. These things happen. But everything afterwards has been appalling and would urge you to avoid them. Lots of reviews when things go right but they’re clearly not interested when they mess your car up at your expense.

To add to the issue I have 2 children and ended up having to borrow friends cars to go away on preplanned holidays. Missing one weekend entirely whilst the car was in the garage.

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