Feltham autocentre the worst in London

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aIDEN63333's review of Halfords


“Feltham autocentre the worst in London ”

Written on: 11/04/2021 by aIDEN63333 (1 review written)

The worst Auto Centre.

I booked my slot to change two tyres at 10 am, at 12 pm I went to check if my car is ready and of course nobody touched it, a lady from reception left the reception and she took her car and drive away for some shopping.
Guy responsible for tyre changing was outside chatting with his friends for more than half an hour, nobody in the centre, no car inside waiting for repair, no more cars waiting for tyre changing, just staff chatting outside with friends, Guy who is responsible to open Autocentre was washing his fORD fOCUS, and my car waiting when a staff member will finish his chatting or another to finish washing his Ford focus, and start to change my tyres.
Halfords why do you have a slot reservation, when in your garage nobody cares what time tyres will be changed.

Two Tyres, car in the centre at 10 am in the morning, I called to Autocentre 1:30 pm to ask what the time I can pick up my car and the rude guy told me my car still waiting in the queue.
I explained I booked my slot for 10 am in the morning and I was on time, and what ???
The rude guy explained to me that is really no matter what the time I came to the auto centre, for what the time my slot was booked.
When is going to be ready will be ready and they will give me a call, he said you can book a slot on what the time you want but we will change your tyres when will be his turn.
I wasted half of my Sunday just to wait for my tyres will be changed.
Finally, after 4,5 h waiting to change 2 tyres, a lady called to me that car is ready to pick up,
WOW two Tyres 4,5 h !!! amazing Halfords !! congratulation !!!

You don't think when somebody books a slot at 10 am in the morning maybe he needs to have a car ready before noon ???

Or maybe this auto centre should have a manager who will control staff and their daily responsibilities ??

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