Click here if this is your business
1.7 / 5
18% of users recommend this
Click here if this is your business
  • Value For Money

Bailey295's review of Halfords



Written on: 23/01/2021 by Bailey295 (1 review written)

I visited the branch for a wheel alignment following new parts being fitted to my car.

I dropped off the car on 27th November for my appointment. I was told it would be a while. That while turned into 3.5 hrs later.

When I arrived the "manager" told me that I had fitted the track rod ends, which is impossible for my model car. And the technician had to do it twice. The first time it was pulling to the right and now it pulls to the left.

When confronted the manager said "these jobs are more hassle than they are worth" and that's the best they could do. With my car pulling to the left and my steering wheel being off center be approximately 15 degrees to the left.

Then I suggested to the other "manager" to take a test drive. He jumped in my car without sanitising his hands and not wearing a mask.

He did a lap around Morrisons supermarket car park and declared it "perfect"

Then left without sanitising my car.

It's also noted that my dash cam was switched off by the technician, but unfortunately for him, I have a GPS tracker fitted to my vehicle. Which also showed he was speeding in my car.

I made a complaint to Halfords and I spoke with a very arrogant regional manager, who accused me of blackmail. This was because I explained that I would be leaving appropriate reviews based on the service I received.

He was also accusing me of recording the conversation in the shop with permission.

This is untrue, as an individual person and not a business, I am allowed to record conversations under the Telecommunications Act 2003.

The whole place and alleged managers are next to useless. And feed you jargon thinking it will fob you off. Well unfortunately for them I'm a ted served mechanic with over 20 years experience. So it didn't wash with me at all.

I then got a reply nearly 2 months later from Halfords offering a refund for the alignment.

But no mention of the other issues of Covid breaches and speeding etc.

Seriously, save a lot of hassle and heartache by using anyone else but these people for you repairs.

And they have the worst customer service I have ever dealt with.


  • Aberdeen


  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0