Customer service sucks!

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Guest's review of Formula One Autocentre, Bedford

★☆☆☆☆

“Customer service sucks!”

Written on: 18/09/2020

I was booking a slop online for an MOT with them, when I realised I had to make a payment onlineI was booking a slop online for an MOT with them, when I realised I had to make a payment online but I am thinking I may need a some work done on the car so price would not be the same. I decided to called F1, Bedford, this morning to help me make the booking. The person that answered the phone WAS RUDE and UNPROFESSIONAL because he got flustered by the questions I was asking.. so his way of dealing with something he didn't know how to answer?? HANGING UP THE PHONE ON CLIENTS THAT HAVE BEEN LOYAL FOR YEARS! I have been using them for a long time to service both of my cars but this service today made me realise that my money it's better spent elsewhere! IF YOU DONT HAVE THE PATIENCE TO SPEAK TO YOUR CUSTOMERS HIRE A RECEPTIONIST but I am

  • BEDFORD

    Location

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