Formular One Autocentre Damaged my car.

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Carr1952's review of Formula One Autocentre - www.f1autocentres.co.uk

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“Formular One Autocentre Damaged my car.”

Written on: 18/05/2019 by Carr1952 (1 review written)

Formular One Autocenters damaged my car.
I have been using this Formula one for some time, with 3 cars in the family I have used them for MOT's and repairs over a long period. However the measure of any company is how well they deal with a problem, and my experience has shown this organisation to be shocking in every way. I booked my car for an mot test at the Hemel Hempstead branch, I washed and checked my car prior to dropping of my car, when I arrived it was manic, no where to park and cars and lorries coming in at one end and fast lane of cars at the other end going to a car wash. I was so uncomfortable leaving my car in this situation I stayed with it until the mot tester arrived, and then went for a walk. When I came back I saw my car being taken off the premises for a test drive (never seen this before on previous mot's done else where) I waited for him to return, and met him on the forecourt, I immediately noticed my car was damaged, and pointed this out to the tester and then called the Manager. It was evident it was fresh damage, and I know it was not there when I handed the car over to them. The manager took photos and said he would get back to me that day, in fact it was the next day. As I am sure you have guessed they washed their hands of any responsibility, leaving me with the bill for the damage they caused. Be warned when you take your car into their premises, if you have a nice car in good condition as it may not come out as it went in. You may save a few pounds on and mot or service, but it could work out a lot more expensive, take your car to good reliable company the takes care of your pride and joy. My main dealer always comes out and checks the car with me pointing out any issues and does the same when you collect your car. I have learnt a lesson on this incident and will never let Formula one near any of my cars again, they are a shocking company and advise anyone to take extra care if you are leaving a valuable car in their hands.

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