Waste of money

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Guest's review of Emanualonline www.emanualonline.com

★☆☆☆☆

“Waste of money”

Written on: 16/08/2019

A complete waste of money.

This is advertised as an "invaluable resource for any owner" which is untrue.

I was expecting a Haynes types manual with quick and easy diagrams. The file is 20GB IN SIZE and takes several hours to download (the complete Microsoft Office package is 1.5GB!) In my opinion, it's honestly unusable for anyone who's not a mechanic or engineer. As a 50 year old woman with little auto knowledge, frankly I deleted the download and looked on YouTube and solved my problem for free.

My mistake for choosing an unsuitable product. That's life. But it's been their response which has been truly shocking.

First they posted a meaningless reply to show they "care" after my bad review (told me all they could do was help me install the product). Since then, I've received three emails with varying levels of insults, the final one declaring I've been added to their spam list because they "don't have time for me".

A new low in customer service.

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