Dees of Croydon Reviews

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Dees of Croydon

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Latest Reviews

★★★★★

“Excellent Customer Service ”

Written on: 12/11/2019 by Timbigfish (1 review written)

I purchased my Eco-Sport a couple of months ago and wanted to personally say thank you to the person I dealt with who was exceptional in explaining how my Eco -Sport functioned , but totally forgot ( being over 60 does not help.HA, Ha ) But have now visited twice to catch up on things and BOTH times the same man has been excellent , full of information and details , without being condescending ( as can happen ) Nothing was too much trouble . So keep doing what your doing . Dees of Croydon you… Read Full Review

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★☆☆☆☆

“Another wasted trip”

Written on: 17/09/2019 by DaveLondon (2 reviews written)

Got a safety recall for my Mondeo and Dees of Croydon booked me in for 17/9/2019. Got there at 09:00 and booked car in with apparently no problem. Left to find a bus to go home but before bus arrived (luckly) got a phone call from Dees to say they did not have the parts needed to carry out the job, and would not have them for about a month!. Why did they not inform me before a totally wasted trip to them that they did not have the parts needed. Totally do not care for customers at all… Read Full Review

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★☆☆☆☆

“Customer care a joke.”

Written on: 13/08/2019 by Motorman36 (1 review written)

We made our first visit to Dees of Croydon to test drive a Ford Focus. On arrival the salesman showed no interest in us whatsoever apart from asking whether we had a part exchange car and getting me to fill in a liability form. We were then treated to a two mile test drive mainly over speed bumps in a model with sports suspension that we had made it clear that we did not want and accompanied by an equally disinterested young man. On our return the original salesman continued to be offhand… Read Full Review

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★☆☆☆☆

“Worst service ever (yet again) ”

Written on: 11/06/2019 by AdrianMJ (1 review written)

Usual stuff. Lots of texts and phone calls about being a loyal customer. Against my better judgment I book my car in for a service as it’s one of their service plans. Usual story. No record of the service being booked in when I arrive. Waited over an hour at the end of the day. I have had nothing but trouble with this garage since buying my car there. It’s staggering that they are still trading and that Ford is happy to have their name associated with them. Avoid at all costs. Be… Read Full Review

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Adrianmj's Response to AdrianMJ's Review

Written on: 11/06/2019

And just to add. I get home and discover the the oil hasn’t even been changed and the service oil indicator hasn’t been reset. That means another half day off work to get this sorted. AMJ

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★☆☆☆☆

“Terrible Service! Don't bother!”

Written on: 11/04/2019 by Kuga1234 (1 review written)

Booked online on Thursday for a service after an email to me 'their valued customer' advertising their new online booking system. Requested a courtesy car and received email confirmation that it had been successfully booked. Arrived on Monday 8am to be told no courtesy car available..was told my own fault because I booked it so last minute? Why bother to confirm the booking if it wasn't available? Don't advertise a brilliant online booking service if it's not efficient! Asked if I wanted to… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 08/04/2019 by Tristonw177 (1 review written)

Dees of Croydon provided me with an appalling service throughout! Dropped the van on Tuesday and nobody called me back. Tried calling numerous times but nobody answers the phone!… Read Full Review

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★☆☆☆☆

“2010 C-MAx Titanium TDCI. ”

Written on: 28/06/2018

I had a problem where the engine would sometimes start and immediately cut out, occasionally followed by 'ENGINE MALFUNCTION' alarm. I rang and booked my car in and took it to DEES Croydon on a Tuesday at 8:30am, letting them know that I needed the car for my holidays by the end of Friday. By the end of Tues they still hadn't looked at it. On the next day, Wednesday, they captured a P0605 code which is a PCM error and stated it needed a new PCM board. About £2000!! to fit. I don't… Read Full Review

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★☆☆☆☆

“Go elsewhere and save cash!”

Written on: 21/09/2017

Don't bother using the Service team here. Having agreed to the £96 diagnosis fee, a blocked DFP was diagnosed and a cost of over £1k quoted for a replacement - the need for a replacement was presented to me almost as a fait accompli. The lady behind the desk, with no obvious knowledge of the intricacies of a DPF, talked to me as though I was an imbecile. I walked away without going ahead with the work. Spoke subsequently to Bosch Service Centre over the 'phone who warned me against going… Read Full Review

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★☆☆☆☆

“Worst service!!! Do not purchase any vehicles there!!”

Written on: 18/07/2017 by Jojo1701 (1 review written)

Where do I start... bought a car almost 2 years ago now but still having mutliple problems. Dees croydon/ Dees.crpydon service do not take responsibility they are not helpful what so ever. My vehicle engine malfunction light comes on quiet often ; the car cuts out at any speed for no reason; I have taken it back many times only to be told there is no issue. They will not collect the car, i have to call AA to get the vehicle there for them to look at. They do not even offer a vehicle for use… Read Full Review

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★☆☆☆☆

“DO NOT USE DEES OF CROYDON”

Written on: 19/04/2017 by NickJames2 (1 review written)

DO NOT USE DEES OF CROYDON (also known as FORD CROYDON) TO SERVICE YOUR VEHICLE. 1) They don’t do thinks they promise to do (i.e. look at your car when it is booked in, or return any of your calls) 2) They never apologise for mistakes and become very arrogant when questioned 3) They are expensive and mislead you about the costs (hiding things like inspection charges) 4) They do things you don’t ask them to do (like spending time videoing your car when in fact you want it fixed) 5) They have… Read Full Review

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★☆☆☆☆

“WORST SERVICES TEAM DON'T USE THEM AS YOU WILL REGRET IT ”

Written on: 10/03/2017 by RoryWillis (1 review written)

Croydon services team and booking is the worst that you can come across with. Starting from the booking line, they were not capable to find my service plan that we bought with the car so we were told that we have to pay for our service. The person that sold us our van had to sort it out for us and confirmed that we don't need to pay anything. They made us booking for 7:30am and they don’t open until 8am. When came to collect the van our van had 1 meter long scratch and dent on the side and… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 24/11/2016 by AlaynaDowd (1 review written)

This service is unacceptable and I will be writing a formal complaint to management of this garage; seeking compensation for unsafe practice, putting me and my family at risk… Read Full Review

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★★★★★

“Great Service”

Written on: 19/11/2016 by Townsendxk142 (1 review written)

Thanks for doing such a great job of organising my service, friendly, fun and informative, gave me a great price too. Kept me up to date with everything that was going on and sent me a video to show the service had been completed. Great job… Read Full Review

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★☆☆☆☆

“Unpleasant experience ”

Written on: 30/10/2016 by lhKnight307 (1 review written)

I bought a Corsa from Dees in April. A week after I drove it home I noticed that The aircon wasn't working. I took it back to Dees for the Mechanics to have a look and they told me that the aircon simply needed regassing. No problem I thought. As the car was still under warranty they did that for free and I was satisfied. Few weeks after that the aircon started blowing warm air again I took it back to Dees. This time it was out of warranty but the salesman agreed to for the Mechanic to look at… Read Full Review

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★☆☆☆☆

“Amazingly appalling ”

Written on: 08/07/2016 by npFinch178 (1 review written)

I have bought a transit custom msport for £33k from Dees, I have had paint chipping off the bumpers, sent it to Dees who sent it to a " local garage" to be re sprayed. It came back to me with spray over the tyres the bumper had been gouged walst sanding and then just sprayed over the top leaving a job my 16 month old son could have done, on top of that before they dropped it back to me they managed to chip the wheel arch on the body kit and scratch the boot. Now I have what I thought was… Read Full Review

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★☆☆☆☆

“Aftercare awful, they can't be BOTHERED!!”

Written on: 25/02/2016 by Zackaryw322 (1 review written)

If you buy a new car/van etc don't expect a good service if something goes wrong. The aftercare service if your vehicle is under warranty is terrible, unhelpful. They think a "well sorry about that sir" will do. Don't be surprised. Be warned… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 14/01/2016 by 471Chavez (1 review written)

this ain't a place of mechanics can't even complete the task of a service with out me coming back 5 times to get my car right car went in fine came out broken I will never be using ford again or this branch at least was worst experience I've had with a garage that ain't got a clue. They broke my car then said they can fix it on a deal lol better comedians then they are mechanics… Read Full Review

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★☆☆☆☆

“Service - replacement of wing mirror”

Written on: 11/12/2015 by RoryFitch191 (1 review written)

Even for such a basic task as replacing a wing mirror on a Ford Focus, Dees Ford Croydon get it wrong. I booked a service slot, received a phone call from Dees the previous evening reminding me of my appointment then turn up to find that Dees never ordered the replacement part! Really frustrating especially as given up time to see clients… Read Full Review

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★☆☆☆☆

“ripped off”

Written on: 28/09/2015 by 63May (1 review written)

was assured our finance deal was 6% but have now received paperwork with real figures revealing they signed us in to 12% in very small print. completely ripped off… Read Full Review

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★☆☆☆☆

“Worst Service Ever.”

Written on: 31/07/2015 by 26Pugh (1 review written)

Would never recommend, would never buy another car from Dees of Croydon. The purchase was so long and drawn out. Picked the car up the battery was flat, the diamondbrite was all smeary the inside windows were filthy and some one had put a petrol can on the back seat so the inside smelt of petrol. Then 5 months later the gear box packed up was told nothing they could do as I had not taken out an extended warranty. Have they not heard of selling something "fit for purpose" which legally it has to… Read Full Review

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