Dees of Croydon Reviews

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Dees of Croydon

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Latest Reviews

★☆☆☆☆

“Negligence and Incompetence charged at your expense ”

Written on: 02/12/2020 by MDT17 (1 review written)

Like the vast majority of other reviews, my experience dealing with Dees was a complete nightmare. Bought the car from Dees and took out the Warranty for Life service plan. Despite a low millage driver I experienced numerous issues after every service. A complete waste of time and money for the following reasons: 1) Every time the car was serviced it was returned with new problems, requiring multiple return visits. 2) I received some of the most appalling, ridiculous excuses for why there… Read Full Review

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★☆☆☆☆

“sent me a broken item”

Written on: 10/10/2020 by mpicking (1 review written)

the night table i ordered arrived broken with a none functioning bottom drawer. this is complete junk… Read Full Review

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★☆☆☆☆

“Incompetent and rude”

Written on: 01/10/2020 by Sonia97 (1 review written)

I have a service plan and warranty for life with Dee's at Croydon. I bought my Ford Edge in 2017 new from here. Fast forward 2020 May my car was serviced. In September we paid £600 to have gearbox oil changed and a diagnostic test because the spanner symbol showed a few times. They did not push the return hose back on properly and secure it with the pin. Diesel spewed all over the engine and would have invited with me, my husband and two grandchildren inside. They wanted me to drive it to them… Read Full Review

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★☆☆☆☆

“Very frustrating experience”

Written on: 06/07/2020 by jtSmart1974 (1 review written)

We have taken our car in twice in the last 12 months because the battery has died for no obvious reason, the car is only 3 years old. Both times they have charged us to investigate (£150) and have told us they can't find anything wrong with it. It then always dies about 3-4 days later. They refused to issue a refund because they said it still took the technician time to investigate even though he didn't find or fix anything! Both times we've tried to speak to the mechanics themselves to… Read Full Review

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★☆☆☆☆

“Not sure they know what they are doing”

Written on: 27/06/2020 by Ronanj1953 (1 review written)

Took automatic to be repaired, they could not find diagnostic codes, only interested in me buying new tyres and break discs, sent me a video, they did not even open the bonnet, eventually told me me I needed a new clutch, lasted a month, now claiming new problem, please be very careful if you are considering using, seem only interested in making money but not fixing your car… Read Full Review

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★★☆☆☆

“Very expensive and poor customer service”

Written on: 19/02/2020 by Lyon161 (1 review written)

I dropped my car off at 8am as requested. Got the MOT report at 12.30pm all fine. I had asked for the heating system to be reviewed as not working so informed they would need car all day which I agreed to. No further information until 4.30pm so clearly car hadn't been looked at and they found they needed a part which they didn't have which is strange as a fairly new car. So now won't be ready until next day which will cause a great deal of difficulty and cost for me related to requiring the car… Read Full Review

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★★★★★

“Excellent Customer Service ”

Written on: 12/11/2019 by Timbigfish (1 review written)

I purchased my Eco-Sport a couple of months ago and wanted to personally say thank you to the person I dealt with who was exceptional in explaining how my Eco -Sport functioned , but totally forgot ( being over 60 does not help.HA, Ha ) But have now visited twice to catch up on things and BOTH times the same man has been excellent , full of information and details , without being condescending ( as can happen ) Nothing was too much trouble . So keep doing what your doing . Dees of Croydon you… Read Full Review

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★☆☆☆☆

“Another wasted trip”

Written on: 17/09/2019 by DaveLondon (2 reviews written)

Got a safety recall for my Mondeo and Dees of Croydon booked me in for 17/9/2019. Got there at 09:00 and booked car in with apparently no problem. Left to find a bus to go home but before bus arrived (luckly) got a phone call from Dees to say they did not have the parts needed to carry out the job, and would not have them for about a month!. Why did they not inform me before a totally wasted trip to them that they did not have the parts needed. Totally do not care for customers at all… Read Full Review

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★☆☆☆☆

“Customer care a joke.”

Written on: 13/08/2019 by Motorman36 (1 review written)

We made our first visit to Dees of Croydon to test drive a Ford Focus. On arrival the salesman showed no interest in us whatsoever apart from asking whether we had a part exchange car and getting me to fill in a liability form. We were then treated to a two mile test drive mainly over speed bumps in a model with sports suspension that we had made it clear that we did not want and accompanied by an equally disinterested young man. On our return the original salesman continued to be offhand… Read Full Review

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★☆☆☆☆

“Worst service ever (yet again) ”

Written on: 11/06/2019 by AdrianMJ (1 review written)

Usual stuff. Lots of texts and phone calls about being a loyal customer. Against my better judgment I book my car in for a service as it’s one of their service plans. Usual story. No record of the service being booked in when I arrive. Waited over an hour at the end of the day. I have had nothing but trouble with this garage since buying my car there. It’s staggering that they are still trading and that Ford is happy to have their name associated with them. Avoid at all costs. Be… Read Full Review

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Adrianmj's Response to AdrianMJ's Review

Written on: 11/06/2019

And just to add. I get home and discover the the oil hasn’t even been changed and the service oil indicator hasn’t been reset. That means another half day off work to get this sorted. AMJ

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★☆☆☆☆

“Terrible Service! Don't bother!”

Written on: 11/04/2019 by Kuga1234 (1 review written)

Booked online on Thursday for a service after an email to me 'their valued customer' advertising their new online booking system. Requested a courtesy car and received email confirmation that it had been successfully booked. Arrived on Monday 8am to be told no courtesy car available..was told my own fault because I booked it so last minute? Why bother to confirm the booking if it wasn't available? Don't advertise a brilliant online booking service if it's not efficient! Asked if I wanted to… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 08/04/2019 by Tristonw177 (1 review written)

Dees of Croydon provided me with an appalling service throughout! Dropped the van on Tuesday and nobody called me back. Tried calling numerous times but nobody answers the phone!… Read Full Review

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★☆☆☆☆

“2010 C-MAx Titanium TDCI. ”

Written on: 28/06/2018

I had a problem where the engine would sometimes start and immediately cut out, occasionally followed by 'ENGINE MALFUNCTION' alarm. I rang and booked my car in and took it to DEES Croydon on a Tuesday at 8:30am, letting them know that I needed the car for my holidays by the end of Friday. By the end of Tues they still hadn't looked at it. On the next day, Wednesday, they captured a P0605 code which is a PCM error and stated it needed a new PCM board. About £2000!! to fit. I don't… Read Full Review

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★☆☆☆☆

“Go elsewhere and save cash!”

Written on: 21/09/2017

Don't bother using the Service team here. Having agreed to the £96 diagnosis fee, a blocked DFP was diagnosed and a cost of over £1k quoted for a replacement - the need for a replacement was presented to me almost as a fait accompli. The lady behind the desk, with no obvious knowledge of the intricacies of a DPF, talked to me as though I was an imbecile. I walked away without going ahead with the work. Spoke subsequently to Bosch Service Centre over the 'phone who warned me against going… Read Full Review

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★☆☆☆☆

“Worst service!!! Do not purchase any vehicles there!!”

Written on: 18/07/2017 by Jojo1701 (1 review written)

Where do I start... bought a car almost 2 years ago now but still having mutliple problems. Dees croydon/ Dees.crpydon service do not take responsibility they are not helpful what so ever. My vehicle engine malfunction light comes on quiet often ; the car cuts out at any speed for no reason; I have taken it back many times only to be told there is no issue. They will not collect the car, i have to call AA to get the vehicle there for them to look at. They do not even offer a vehicle for use… Read Full Review

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★☆☆☆☆

“DO NOT USE DEES OF CROYDON”

Written on: 19/04/2017 by NickJames2 (1 review written)

DO NOT USE DEES OF CROYDON (also known as FORD CROYDON) TO SERVICE YOUR VEHICLE. 1) They don’t do thinks they promise to do (i.e. look at your car when it is booked in, or return any of your calls) 2) They never apologise for mistakes and become very arrogant when questioned 3) They are expensive and mislead you about the costs (hiding things like inspection charges) 4) They do things you don’t ask them to do (like spending time videoing your car when in fact you want it fixed) 5) They have… Read Full Review

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★☆☆☆☆

“WORST SERVICES TEAM DON'T USE THEM AS YOU WILL REGRET IT ”

Written on: 10/03/2017 by RoryWillis (1 review written)

Croydon services team and booking is the worst that you can come across with. Starting from the booking line, they were not capable to find my service plan that we bought with the car so we were told that we have to pay for our service. The person that sold us our van had to sort it out for us and confirmed that we don't need to pay anything. They made us booking for 7:30am and they don’t open until 8am. When came to collect the van our van had 1 meter long scratch and dent on the side and… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 24/11/2016 by AlaynaDowd (1 review written)

This service is unacceptable and I will be writing a formal complaint to management of this garage; seeking compensation for unsafe practice, putting me and my family at risk… Read Full Review

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★★★★★

“Great Service”

Written on: 19/11/2016 by Townsendxk142 (1 review written)

Thanks for doing such a great job of organising my service, friendly, fun and informative, gave me a great price too. Kept me up to date with everything that was going on and sent me a video to show the service had been completed. Great job… Read Full Review

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★☆☆☆☆

“Unpleasant experience ”

Written on: 30/10/2016 by lhKnight307 (1 review written)

I bought a Corsa from Dees in April. A week after I drove it home I noticed that The aircon wasn't working. I took it back to Dees for the Mechanics to have a look and they told me that the aircon simply needed regassing. No problem I thought. As the car was still under warranty they did that for free and I was satisfied. Few weeks after that the aircon started blowing warm air again I took it back to Dees. This time it was out of warranty but the salesman agreed to for the Mechanic to look at… Read Full Review

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