Negligence & Incompetence charged at your expense

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MDT17's review of Dees of Croydon


“Negligence and Incompetence charged at your expense ”

Written on: 02/12/2020 by MDT17 (1 review written)

Like the vast majority of other reviews, my experience dealing with Dees was a complete nightmare.

Bought the car from Dees and took out the Warranty for Life service plan. Despite a low millage driver I experienced numerous issues after every service. A complete waste of time and money for the following reasons:

1) Every time the car was serviced it was returned with new problems, requiring multiple return visits.

2) I received some of the most appalling, ridiculous excuses for why there was a problem. Engine misfire was blamed on the coolant bottle being empty. Remarkable since they had replaced the bottle only a couple of months earlier and hardly a cause for a cylinder misfire. I subsequently learnt from a reputable mechanic, this lame excuse was to hide the damage they caused when servicing the car. In this case a spark plug was inserted with a cross thread! So angry I wish I had some recourse to make them pay.

3) the Warranty for Life is a joke, as nearly every claim was disputed on the grounds of fair wear and tear exclusion.


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