Very frustrating experience

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jtSmart1974's review of Dees of Croydon


“Very frustrating experience”

Written on: 06/07/2020 by jtSmart1974 (1 review written)

We have taken our car in twice in the last 12 months because the battery has died for no obvious reason, the car is only 3 years old. Both times they have charged us to investigate (£150) and have told us they can't find anything wrong with it. It then always dies about 3-4 days later. They refused to issue a refund because they said it still took the technician time to investigate even though he didn't find or fix anything! Both times we've tried to speak to the mechanics themselves to explain what's happening, but instead we were told we had to tell the receptionist the details, who didn't take any notes. So frustrating because now our car doesn't work, we've paid over £300 to NOT find out what's wrong with it and they've said we will have to pay again if we want to bring it in. I wouldn't recommend at all.

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