DDR Surrey Reviews - www.ddrsurrey.co.uk

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★★★★★
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★★★★★

“bye bye main dealer hello DDR”

Written on: 13/02/2015 by haHerndon282 (1 review written)

Great to have DDR and their Mercedes Benz knowledge around to fix and service my car. Mine is a 10 year old CLK and felt the main dealer was giving me the runaround so looked elsewhere and very pleased to have found DDR. Even if I had a brand spanking new one which had to be perfect I would still take it to DDR for looking after and servicing because they know the cars so well… Read Full Review

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★★★★★

“SUPERCALIFRAGELISTICEPIDALIDOCIOUS- OR VERY GOOD.”

Written on: 30/01/2015 by EJMac. (1 review written)

Having gingerly approached DDR for a parasitic charging issue on my mercedes, I am pleased to report that the issue seems to have been rectified to my pleasure (2 previous garages failed). I dealt with a guy who provided excellent service with a can do attitude and real world advice. He was also kind enough to point out any areas needing improvement and fitted bushes to my front suspension. This has transformed the drive of my car and to reiterate thoroughly pleased with my choice of garage DDR… Read Full Review

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★★★★★

“First class service !!”

Written on: 21/01/2015 by bellyman (1 review written)

DDR in Ashtead provide a very affordable and professional service. They had maintained my previous car, a CLK 320 and continue to maintain my current car an M500 sport. The staff are very courteous and knowledgeable. I would definitely recommend DDR to everyone who loves their Mercedes !!… Read Full Review

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★★★★★

“Can't ask for more”

Written on: 18/01/2015 by ML350 (1 review written)

Having only had my 2010 ML350 for a month, and suffered second fault, looked at going to MB, having been back to dealer purchased from, and not overly impressed by their after sales attitude. As with others found DDRs website, and extremely glad I did so. From start to finish, kept fully in the loop, in fact, DDR excelled as wheel sensor failure diagnosed. MB have published a paper that once one sensor goes others are likely to follow. Warranty wouldn't cover the other three, and DDR contacted… Read Full Review

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★★★☆☆

“E270 Service”

Written on: 16/01/2015 by wking (1 review written)

After reading various reviews I used DDR for servicing my E270. They completed this work and found a long list of items that needed to be rectified, mostly to do with the suspension. I asked for a quote to carry out the various repairs necessary. After some weeks I returned to the garage to remind them that I had not received anything. They promised to send it through the following week. It is now quite a few weeks later and no response at all. I take it that they are not interested in this… Read Full Review

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★★★★★

“M.B.Hang Your Head In Shame”

Written on: 19/11/2014 by SL350 (1 review written)

Even though M.B are now offering a no frills option to service and repaires they still can't touch them at DDR. If you phone MB Epsom and ask for advice or price you won't get it. They will give advice (in plain English ) and price upfront for the work to be done. The only problem that I can foresee is that he will become so popular one will have to book well in advance. I still wish you all the best that you and your team deserve. Regards Peter Champion… Read Full Review

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★★★★★

“I've used Mercedes Benz main dealers in the past &...”

Written on: 08/09/2014 by Tony_from_wallington (1 review written)

I've used Mercedes Benz main dealers in the past & usually after a hefty bill for diagnostic’s & ‘repairs’, the same faults shortly returned to the car e.g. dodgy indicators, brake sensors etc…. The advisor though at DDR Surrey is something else. He is the Mercedes repair man ! I’ve called upon his services twice over the last 2 years & on each occasion he has been open & honest & repaired any faults fully (no gremlins reoccurring) explaining fully the bills for parts & labour… Read Full Review

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★★★★★

“Mercedes C-Class”

Written on: 03/09/2014 by Peck50 (1 review written)

One part and labour quoted by Mercedes = £713.26, DDR repaired for £109...Need I say more?! Mercedes had provided a horrendous list of items that should be done, from their 'free' heath check, but DDR reviewed this list for me and after their own review, gave me a full consultation on which items I really needed to do now, what could wait for a period of time, and what to look out for to indicate that any of the other highlighted items really were a problem. DDR have just earned my repeat… Read Full Review

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★★★★★

“Mercedes C-Class”

Written on: 01/09/2014 by Peck50 (1 review written)

One part and labour quoted by Mercedes = £713.26, DDR repaired for £109...Need I say more?! Mercedes had provided a horrendous list of items that should be done, from their 'free' heath check, but DDR reviewed this list for me and after their own review, gave me a full consultation on which items I really needed to do now, what could wait for a period of time, and what to look out for to indicate that any of the other highlighted items really were a problem. DDR have just earned my repeat… Read Full Review

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★★★★★

“Fantastic service, excellent value”

Written on: 20/06/2014 by Atkinsonxv1987 (1 review written)

Called Thursday evening realising MOT due in 2 days. Whilst they were fully booked I was told to drop the car down Friday morning. The car failed so the advisor ordered the necessary parts in and changed them over. He then took back for retest. My car back with me by 5pm Friday. All the way through Maxine kept me updated by phone. Fantastic service and real value for money. Would not hesitate to recommend DDR Surrey to anyone. Don't be put off by the Mercedes Benz specialist, they will repair… Read Full Review

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★★★★★

“E320 Service & Repairs”

Written on: 07/06/2014 by PeterPeacock (1 review written)

Having to arrange serving and bespoke repairs on my E320, I was introduced to DDR by a fellow engineer,followed by two personal recomendations of the first class service and attention to detail, Indeed the reccomendation and praise by others is well deserved followed by my own for works completed to a 1st class standard,reporting on repairs,maintaince,serving in a clear understandable manner. To say I am very very happy with service is an understatement… Read Full Review

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★★★★★

“SLK 55 AMG”

Written on: 26/03/2014 by AGORDON4 (2 reviews written)

"I have used D at DDR since he started in Ashtead a few years ago, and he has never let me down with an efficient service at a competitive price. Thank you and your friendly team again for getting to the bottom of the recent noise in my car and repairing it so quickly; it's like driving a new car again! I would thoroughly recommend DDR to anyone that owns a Mercedes with his in depth knowledge and experience of the marque." A Gordon… Read Full Review

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★★★★★

“WHO NEEDS TEA OR COFFEE WHAT WE WANT IS GOOD SERVICE”

Written on: 09/08/2013

I have been dissatisfied with Mercedes Epsom for some time now and decided to look for an alternative. I found Danial of DDR SURREY after another poor experience at Mercedes Epsom. Not only did he diagnose the likely problem over the phone he also gave an indication of the cost. His premises are not as fancy as Mercedes Epsom.NORE ARE HIS PRICES. I left the car with him to diagnose the problem and later I recieved a phone call to say that it was as suspected and did I want to go ahead at the… Read Full Review

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★★★★★

“Nick Goff ML270 Ashtead”

Written on: 31/05/2013 by Nickgoff1 (1 review written)

The gentleman we dealt with has an excellent knowledge of all MB cars and is a qualified MB Master Technician, so he knows exactly what he is talking about. He is willing to take on any job, very approachable and takes time to answer all my dumb questions fully. I purchased a W plate ML 270 ( I know, I know ) endless problems, limp home modes turbo failures broken springs, pipes and after trying several garages without success he has sorted the whole thing out so that I know exactly what is… Read Full Review

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★★★★★

“Honest and Accomodating”

Written on: 02/05/2013

Compared to main dealers, DDR Surrey is a breath of fresh air. Dan is very knowledgeable and accommodating and will always suggest ways to get the best value for every visit I've made. For example, he charges only the time spent for a diagnosis rather than the minimum one hour some places charge. It's hard to find honest, reliable and skilled people like Dan and I wouldn't hesitate to recommend his services to fellow Merc owners… Read Full Review

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★★★★★

“Decent trust worthy guy, what a relief”

Written on: 25/03/2013 by lbeecheno (1 review written)

I have a 53 plate CLK55 AMG Cabriolet. It' an expensive car and every time something goes wrong it's expensive to repair. I couldn't afford to use a main dealer but in DDR I think I ha've found the skills of a main dealer without the overheads. Dan was recommended to me by my local (father & son) garage who are also great. I have already recommended Dan to another friend with a Merc. I recently had a seat fault and a snag in the loom under the carpet, Dan managed to repair the part rather… Read Full Review

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★★★★★

“Mercedes ML Service”

Written on: 10/11/2012 by Straightlegs (0 reviews written)

Delighted to find Daniel. Have driven Mercs for 30 years and this was the best service ever.Everything explained beforehand and the car collected and returned looking immaculate and it did not break the bank.Already recommending to friends… Read Full Review

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★★★★★

“Efficient, professional, reliable”

Written on: 21/10/2012 by Yannick.rousseau (1 review written)

I have contacted DDR Surrey in order to perform the first service of my Mercedes ML 350 CDI Bluefficiency and was very pleased with the service delivered. Dan was really professional and accomodating. My car was picked up on time and returned valeted on time. Dan was alao able to provide a very good tip for the replacement of my car's tyres. I would not hesitate one second to recommed Dan and DDR Surrey based on this experience… Read Full Review

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★★★★★

“Finally, a garage that offers good service”

Written on: 20/10/2012

I used DDR for the first time in September after having hassles when using the other usual garages for an MOT. They were great! I cannot say a single bad word about them. Daniel was very efficient, got the car picked up and dropped off and got the job done. when a message came up on the dashboard after it had been dropped off, they came straight away and picked it up and fixed the problem (which wasn't their fault but a problem with the car). Don't bother with Brooklands (who from my… Read Full Review

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★★★★★

“I have used DDR Surrey on two occasions . Both times i...”

Written on: 11/09/2012 by Simon60 (1 review written)

I have used DDR Surrey on two occasions . Both times i have found the service to be hassle free and of good value .Too many times in the past i have suffered the 5.30 phone call advising me of the unforseen hitch that would delay the return of my vehicle or the never previously discussed item that would double the amount charged. None of these problems with DDR Surrey they do what they say they will at a time and cost that you are aware of. Simon… Read Full Review

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