DDR Surrey Reviews - www.ddrsurrey.co.uk

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Latest Reviews

★★★★★

“Excellent service, on time and great price”

Written on: 11/08/2020 by Kaiiwi01 (1 review written)

Booked my Mercedes GLC250 with DDR for major service. Booked online, vehicle picked up and dropped home when work completed free of charge. Great, friendly service without rip off dealer prices (DDR price was 45% lower than local Mercedes dealership). I will be returning to DDR in future - Happy customer!… Read Full Review

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★★★★★

“Excellent service yet again!”

Written on: 12/06/2020 by Alex_225 (2 reviews written)

I have used DDR for various repairs and services on mine and my other half's cars. The guys always offer knowledgable, practical and impartial advice. They will also go out of their way to be helpful and clearly know what they're doing. Highly recommended and a friendly bunch of guys. Thanks for all your help … Read Full Review

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★★★★★

“Excellent...!”

Written on: 09/01/2020 by Paramedix999 (1 review written)

2nd Service on the 2018 E220cdi. A problem did arise as they sometimes do, however its the Customer Service you recieve to rectify these upsets which counts. The guy I dealt with went out of his way with his own time and effort to resolove it, and in doing so has secured a long-term relationship with me in furtue buisness. Well done the Lads at DDR. … Read Full Review

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★★★★★

“Ml420”

Written on: 23/10/2019 by Ric1983 (1 review written)

Took my ml 420 with oil leak, great blokes took time to talk over the problem and was in contact every step of the way when the work was being done . Great service great team and great blokes would recommend ddr to everyone with a merc . Thank you again lads . … Read Full Review

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★★★★★

“Automatic Software Updates”

Written on: 27/07/2019 by Michael3333 (1 review written)

Our regular mechanic couldn't resolve the problem we had with our automatic gearbox on our Mercedes. If you get any messages on your dashboard use this garage they will resolve the problem. Very impressed with the level and care of service, would recommend without a doubt. Excellent!… Read Full Review

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★★★★★

“Incredibly helpful”

Written on: 21/06/2019 by Paulyvan (2 reviews written)

A massive thank you to the person I dealt with and his mechanic who took the time to road test my car to check out the auto box that I had concerns with. They totally put my mind at rest with thier experience and advice and as usual I went home happy with peace of mind. Highly recommended!… Read Full Review

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★★★★★

“E350 transmission”

Written on: 25/02/2019 by E350 (1 review written)

I had problems with the gearbox on my car dropping out of gear and going into park. Went on line to look for a suitable place to take it to and came across DDR’s website. Read the reviews which were very positive and drove to there site in Ashtead. After discussing the problem with them and a test drive being carried out it was arranged for me to bring the car in. Left the car and later in the day received a call to say that they were unable to duplicate the problem and suggested that I drive… Read Full Review

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★★★★★

“Prompt professional service!”

Written on: 25/07/2018 by stevehaire (1 review written)

Having experience abysmal service from a Mercedes main dealer in Surrey, I was very cautious and concerned where I’d take my E250 to next. DDR Surrey was recommended to me by a friend and I have to say that every aspect of the service I received was exemplary. They listen to the problem I reported and managed to boonthe car in without too much delay. The fault was identified and subsequently reported to me with the price of repair which included parts and labour. The job incurred more time… Read Full Review

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★★★★★

“CLK W208 Convertible - Full check-up following purchase”

Written on: 23/06/2017 by drowe1975 (1 review written)

Having purchased a 2003 Convertible CLK from a trader as a present for my mother's 70th birthday I wanted a Mercedes specialist, DDR, to check it over for full peace of mind. Initially I was going to have the car fully serviced as I thought it had a slight mis-fire. Instead, on speaking with the team at DDR, they recommended that they do a full check / diagnosis and then discuss elements that actually needed doing. It turned out that it was a actually a replacement gear box mount that… Read Full Review

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★★★★★

“If you have a MBenz gearbox problem then use these guys! ”

Written on: 01/06/2017 by martin.d.king (1 review written)

I have just had a new conductor plate and gearbox service done on my MB R129 SL320. As DDR specialise in MB gearboxes, I found them to be very knowledgeable and professional. Most other gearbox places just wanted to swap out my box for a re-conditioned unit, this was not only unnecessary but also much, much more expensive!! These Guys know their MB boxes, they quickly diagnosed my problem and fitted new MB parts to resolve my issues. I can't recommend them more highly!… Read Full Review

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★★★★★

“The whine has finally gone from my SLK”

Written on: 19/12/2016 by Davises74 (1 review written)

After going to a local garage in Dorking to have the whine identified and fixed on my SLK, they failed to find the reason; I was then told of DDR Surrey. So when my MOT was due I took the SLK to them and also asked them to diagnose what was causing the whine. After successfully passing the MOT, the air-conditioning compressor was diagnosed as the culprit, and a replacement was organized. Now the work has been done, and done at a reasonable price, the whine has gone and it's like driving a new… Read Full Review

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★★★★★

“Gear box service slk 2005”

Written on: 30/11/2016 by Slk200 (1 review written)

I have just had my 2005 slk 200 gearbox serviced, before it used to hold onto first and second gear far to long not changing up. Also in slow moving traffic the gear changes had a little annoying jurk. Since having the work done I have smooth gear changes no jurking if you drive with no radio on you can just about hear the changes. Also another fault was found they called explained the issue to me gave me a great price and more importantly had the part in stock. A brilliant team very reasonable… Read Full Review

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★★★★★

“Excellent service with a smile”

Written on: 01/10/2016 by Dougly (1 review written)

I was recommended by a friend to take my Mercedes to DDR. The staff are friendly and go out of there way to help. You can speak to the technician personally who will be carrying out the work on your car, which is very useful if you are mechanically minded like me. The problem was diagnosed very quickly and the part was ordered and the work completed the next morning. They were genuinely pleased to inform me that the problem was the cheaper of the problems that could have caused the fault… Read Full Review

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★★★★★

“ Excellent Mercedes Servicing”

Written on: 25/08/2016 by Alex_225 (2 reviews written)

I took my Mercedes CLS63 to DDR today and found they provided an excellent service. Friendly with good advice, well priced and very friendly. I will certainly be taking my car there for it's next service. Highly recommended!… Read Full Review

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★★★★★

“Darius E250 CDI”

Written on: 22/06/2016 by Darius86 (1 review written)

Have used DDR for about 5 years now.They serviced my previous e220cdi which had covered 240000miles an still ran great.They always honest and upfront about everything,they are the most competent and friendly people out there when it comes to mercedes specialists.Would rate them higher then the local benz dealer.Much cheaper than a main dealer...Great!!… Read Full Review

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★★★★★

“A200 REPAIR AND DIAGNOSIS”

Written on: 01/04/2016 by Adamton (1 review written)

Great experience here-all at DDR really know their Benz stuff.My job done at half Main Dealer cost together with being accurately diagnosed and completed on time.Will certainly use again with confidence.They even crawled underneath to have a look.Thanks DDR… Read Full Review

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★★★★★

“Excellent service, reasonably priced”

Written on: 11/02/2016 by Tristenf340 (1 review written)

I explained an electrical problem with my SL500 over the phone, took the car in the following working day for a diagnostic test and was rung back before lunchtime with a diagnosis and estimate. The work was completed the same day at a reasonable cost with no surprises. Staff and management were very friendly and helpful. I would certainly recommend DDR to all Mercedes owners who have had enough of main dealer prices and impersonal attitudes… Read Full Review

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★★★★★

“Great Service”

Written on: 31/01/2016 by Fuller435 (1 review written)

Excellent service again from DDR - quick, efficient and excellent value. I wouldn't take my SLK anywhere else… Read Full Review

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★★★★★

“Great customer service”

Written on: 23/01/2016

I have had Mercedes cars for many years now and have used DDR for some time. They are amazing in that they respond to customer needs quickly and offer a personal service. I have no hesitation in recommending them… Read Full Review

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★★★★★

“excellent”

Written on: 02/10/2015 by Kristin285 (1 review written)

took my clk here for the firt time 3wks ago was app by a friendly member of staff who was very helpful had my car booked in to be reset on the computer and was more than happy to advice me on the problem of my lumbar seats that weren't working already told people how good and friendly it is… Read Full Review

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