Terrible experience

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Tucker362's review of Autoglass www.autoglass.co.uk

★☆☆☆☆

“Terrible experience ”

Written on: 02/11/2021 by Tucker362 (1 review written)

What a dreadful experience. The technician came to replace my windscreen on my old BMW. He initially seemed ok, he called to say he’d found a bit of rust around the windscreen, he asked do I still want him to fit it which I said yes to. He then called me back to say he couldn’t fit new screen as not safe. When I went back to see the car he had made a huge hole and said it all came away when he took the cold screen out??? He suddenly got very defensive and his whole attitude became unpleasant. He had a screw driver at the area and continued to poke around my car trying to make even more holes which both myself and wife asked him to stop. He threatened to just drive off and leave my car as it was with no windscreen in at all and now a massive hole in my cars bodywork. He said I should just scrap my car there and then as it’s worth nothing. I laughed and he suggested I took it to a garage he recommended to get the body welded and then ask him to come back out and fit the screen then. He spoke to myself and wife very condescendingly as if we were thick, repeating himself in a very slow speech saying “do you understand” and “you obviously do not understand what I’m saying” he has reported my car to my insurance company as not roadworthy? He eventually put my old screen back but said he can’t guarantee it’s waterproof and Could let water in. He then got a roll of heavy temporary windscreen covering which he slammed down on to my bonnet. He went to stick it on and I asked if it would damage my paint, to which his reply was “ it doesn’t matter your car is old and tatty anyway” he has left rubbish all over the floor, left a right mess inside and outside of my car. He said he’d sort a refund out and then continued to drive off with his back door open on his van. I could go on, but I’ll just leave it as a completely dreadful experience!

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