Its worth paying extra excess to use your own repairer

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davidyoung851's review of Autoglass


“Its worth paying extra excess to use your own repairer”

Written on: 22/07/2019 by davidyoung851 (1 review written)

Appalling service from incompetent staff.
I left my car with them for a screen change. and was assured all was working when went to collect. Clearly not been tested as warning flashing up on dashboard display almost immediately upon driving, and adaptive cruise, lane and piolt assist all not working.
Returned vehicle next day to an argument from staff, saying its not their fault, and when collected 2 days later found it had done 80+ miles being driven around collecting their lunch/showing off to their friends and been driven into a low wall damaging front spoiler Not what you should get with repairs on a £70,000 car. .
Then appalling attitude from "customer care" department offering a goodwill gesture as an aoplogy and bodywork repair by their own people. No thank you

Trishanatodd's Response to davidyoung851's Review

Written on: 10/10/2019

The worst company ever! Had my car broken into auto glass came out to replace my window the man broke my regulator and tried to blame the person who broke into my car then said I need to get the mechanism fixed which is not the case I've gone to 3 mechanics and they all told me the guy broke my regulator I have now to pay over £150 to get someone to fix it when i put in a complaint for a manager at auto glass to call me back they told me someone would call me back and a week later refunded me 60£ and left me with the glass because they know they done wrong! Worst company ever!! I'm so annoyed dont use them @autoglass

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