Useless, frustrating & Inept...

★★★★★
4.7 / 5
93% of users recommend this
  • Value For Money

Nehemiah23's review of Auto Windscreens - www.autowindscreens.co.uk

★☆☆☆☆

“Useless, frustrating and Inept...”

Written on: 20/09/2021 by Nehemiah23 (1 review written)

Technician turned up at my house to fix a chip, didn't bother to call me or attempt to contact me. Apparently, took a look and decided it was a replacement screen after all and left. I had to contact customer service to inform them that no technician turned up. They tried to contact the mobile technician multiple times on the day without success (think he went walkabout...). Finally made an appointment to get a windscreen fitted at one of their depots. Windscreen fitted and now the A/C unit in the car rattles and makes one hell of a noise so trying to get this resolved now!
Absolute disaster of a company, poor customer service with extremely long waiting times with incompetent technicians...
Wake up and sort yourselves out; might want to revise your 97% satisfaction rate that's repeated while you hang on for customer service.

  • Value For Money

Report this review
Was this review helpful? 1 0