Still waiting for my £525 back!!

ATS Euromaster
★★☆☆☆
1.9
From 313 reviews
23.0% of users recommend this

  • Value For Money

MSmith12345's review of ATS Euromaster

“Still waiting for my £525 back!! ”

★☆☆☆☆

written by MSmith12345 on 20/12/2022

Ordered 4 tyres online - (£525) to be fitted on 12/12/22. Phone call on the Monday morning saying tyres not in. Asked for a refund as I still needed new tyres as my car had its MOT on the Thursday. Was told it will take 10 working days to process. No email confirmation of this. Called head office on 14/12/22 and spoke to an extremely condescending member of staff who couldn’t be bothered to apologise to me and just kept saying that that was the company policy. Husband managed to speak to the area manager who said the refund should only take 3-5 days.
It’s now day 8 and I’m still out of pocket!! We are now only 5 days away from Christmas and I need my money back! I’ve contacted the complaints department and will see what they have to say. I think this is disgusting treatment and I will never use this company again. Angry is an understatement!!!

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