Tried but trust lost so never again !!

1.9 / 5
23% of users recommend this
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RandallReynolds's review of ATS Euromaster


“Tried but trust lost so never again !!”

Written on: 19/10/2021 by RandallReynolds (1 review written)

I had mot done 9/10/21 failed because reversing lights defective (major problem) was surprised because the day b4 had all lights checked prior to mot but thought maybe a bulb had gone !? Went home checked reversing lights they were fine !!!!!! Phoned next morning spoke to Ats Eastleigh and questioned why it had failed ?? Bring it back they said ! I did retested and passed ???!!! I questioned the man at reception and asked why it had failed previous day and he said though he wasn’t in the previous day of the test that they hadn’t worked and the tester had 15 yrs experience!!?? my issue is good customer service is to admit mistakes and rectify and then no review needed bad customer service is to try and justify mistake and compound it by telling me of the tester’s experience!!?? now I’m wondering what if any of the minor defects are genuine I’m going to go to a proper garage and get them checked by a mechanic !! It’s a shame because my 1st time of using ats has resulted in my last time of using ats

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