Arrogant & unprofessional member of staff

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Guest's review of Arnold Clark, Sighthill, Edinburgh

★★☆☆☆

“Arrogant and unprofessional member of staff”

Written on: 20/03/2015

We went there to see cars and it was obvious (for some reason) that the member of the staff did not take us seriously that we wanted to buy a car. It was late evening and we didn't want to drive the car for a test drive with no daylight and I now think that this might be what made him feel 'Im not interested in these customers'. Then we needed to ask him to get into his office to discuss about the finance of the cars while he didn't look like he wanted to. Maybe because it was one hour before he finishes his shift. He was insisting in trying to make us buy the more expensive car while we had explained that there are reasons why we look cheaper cars as well. No matter the explanation he was continuously trying to make the cheaper car looks rubbish and the more expensive looks brilliant (if the cheaper car is not worth buying then why such a big and trustworthy dealer has it in their garage). By the end of the talk he told us that he will call us 2 days later to discuss again our decision and he never called. We could call ourselves if we really want the cars but his attitude made us feel insignificant customers. Obviously no one wants to be looked down especially if planning to give your money

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