Poor Workmanship & Very Rude Customer Service

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362Breen's review of A1 Clutches - www.a1-clutches.co.uk


“Poor Workmanship & Very Rude Customer Service”

Written on: 04/07/2017 by 362Breen (1 review written)

After reading all the positive online reviews of this company I decided to use their services to have the clutch replaced on my car (Cannock Branch).
At first this company was very polite and professional when i booked my car in for the clutch change, however after i picked the car up on completion the central locking no longer worked, they had missed two nuts off the lower gearbox mounting and had damaged the LH CV Boot whilst trying to separate the bottom ball joint, this resulted in the CV Joint losing its grease & both of which are a M.O.T failure.
I made the company aware of these faults and they said if I dropped it off they would give me a courtesy car and fix all the faults, I declined the offer of the loan car as I didn’t think the car was safe to return back to them so they arranged collection which was done in a timely manner.
The car was with them for 4 days, when I went to collect the vehicle I was told that they had fixed two of the issues but could not fix the central locking, instead they tried to make out it was a intermittent fault??
Whilst they had the car I had some advice from a Citroen main agent, who said the body control unit (BSI)software had been corrupted due to the way A1 Clutches had removed battery which did not allow the BSI to shutdown correctly, hence data had been lost and that’s why the key fobs no longer worked.
As it needed to be rectified at a Citroen Main dealer / Specialist with manufacturers diagnostics I told them that I would take the car and send them the invoice for the repair when done, I then took the vehicle and drove about 1 mile before I realised I had not been given my Mcgard locking wheel nut key back, I searched the car and could not find it anywhere so I phoned them to let them know and headed back to their business premises.
When I got there I spoke to the guy on the front desk and he said he would go and look for it, when he returned he said he has looked for it and that they do not have it?? I reminded him that the technician needed it to remove the wheel to replace the CV Joint boot and that it couldn’t have just disappeared, he replied by saying that he’s had enough of me and used some very choice language and told me to get out of their shop, this was in front of two other customers!!
To cut a very long story short I got in touch with head office who at first got a customer service guy to call me who was very rude and arrogant, he was talking over me and would not allow me to get my point across, instead he just seemed to focus on silly insignificant details and tried to belittle me , finally at the end of the conversation he wanted me to book the car to rectify the further issues they had caused and to search the car for the locking key, I told him that I had searched it several times including once with one of their technicians and it is not in the car and that I would think about his offer of the repair and we ended the conversation.
Later that evening another customer service person emailed me to book my car in for repair at a different branch and said they would refund me for the locking nut if I emailed them the invoice, I declined due to the fact it needed to be done by a Citroen main agent and that they had been so rude to me, I did however agree to send them the invoice for the wheel nut key etc.
A week later I booked it in at a Citroen specialist who fixed the central locking issue by reinstalling the factory data into the BSI, however whilst reversing the car out of their work shop the gear lever went floppy and could not engage any gear, their technician looked at it and was his opinion that A1 clutches had damaged a gear linkage during removal and it required replacement, I asked them to order the part and fit it for me and then had to leave the car and catch a taxi 20 miles home.
I have emailed A1 Clutches on several occasions but have not refunded me for anything, just replied in a way to try to make out that I was the bad person and to detract from the poor service and the substandard workmanship I received.
It is with regret that I have had to leave this feedback, but I think it is justified and unfortunately cannot recommend this company!

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