Vauxhall www.vauxhall.co.uk

I am writing this review to warn potential customers about vauxhalls poor build quality , terrible customer service , and terrible repair work. But looking at the reviews on here it is clear that many many others are also dissatisfied with the brand.

We purchased a brand new vauxhall astra from Toomeys in Brentwood ( a terrible dealership that i would not recommend ) and although it was serviced and looked after completely within the guidelines , the engine developed a fault and had to be returned after just 20,000 miles which resulted in engine being stripped down and new pistons being fitted along with other parts . Although after several incorrect diagnosis by Toomeys , and several wasted visits they carried out repairs under warranty ,but i am now struggling to get any further extended warranty from them as i have lost total faith in both the brand and the dealership, and having bought brand new vauxhalls many times before , will not ever be purchasing them again and nor will any of my friends or family, and this is something that i can not understand from a company point of view , as that means they have lost many customers and future sales through their inefficient service and after sales ( something that most businesses rely on )

DO NOT BUY VAUXHALL , as in my experience they are the worst for performance and so called 'customer care ', and after doing extensive research into this particular engine and its common faults , they are still selling these vehicles .

Worst experience ever .....

Do not buy from this manufacturer, they have not got a clue when it comes to Customer Service. Management are totally useless and could not care less, and that includes the new top man, as useless as the one he replaced. At some point in ownership of a Vauxhall you will need to contact ( NOW DON'T LAUGH )" Customer Care " as they call it, I doubt this department even exists, your emails are answered by the brain dead so don't bother. I have owned several Vauxhalls in the past but never again, I will and I hope many many others will protest with their feet and go elsewhere.

If you want to be disappointed, the truth stretched and waste weeks of time to end up not getting what you asked for then this is the place to go.

To have Finance raised in your name and DVLA Registration for a Car that you have never received and then left for you to sort it out (still working on 2 months later) this is the place to go.

Try Aston Vauxhall Melton Mowbray they are Brilliant, turn around within less than 2 weeks. Based on my personal experience could not have been better.

took car in the have two parts fitted which they said need replacing having had the car took it home only to find that the coil pack that was supposed to be fitted wasn't I made a little key mark on it so I could easily identify if it had been changed then the service supervisor got involved and was adamant that it was changed and therefore calling me a liar this is the 1st time using Accrington garages I would never recommend them to anyone taking the matter up now with Vauxhall direct then the trading standards, motorhouse Accrington vauxhall

my name is Luke skinner I own a Vauxhall corsa vxr nurburgring edition. Vauxhalls flagship.

the car is 2 years old on a 62reg the mileage is 4000 car cost is £18000

I started to notice a clunk from the gearbox so I went to my local Vauxhall dealership in July .Penfolds Lewisham South East. and Left My Car In Penfolds Repair Garage to be Diagnosed. I got a call the same day from the service desk at penfolds and he told mey car has low compression cylinder 4 and a Vauxhall engineer has to be send out to inspect my car. and penfolds was sure is was due to engine remapping so decided to Void my warranty on my Standard Car.

so I decided to call Vauxhall customer care department/ Vauxhalls head office in Luton and spoke to a representative I Explained the problem my car has and the dealership voiding the warranty and she could not help me and stop the dealership from voiding my warranty so I decided to call them again the following day and I managed to speak with the regional manager Vauxhall Luton. he told me my car's warranty should not be voided on a car with such low millage and with no signs of modifications so he assigned a engineer to inspect my car and told penfolds to continue diagnosing the problem.

3 weeks later no engineer showed up and Vauxhall customer care representative Joanne called me and said iv got to sign a disclaimer for Vauxhall to send off my ECU Unit To Germany to Be Inspected and can take 2 weeks to come back with results to see if the ECU is standard and not remapped. this is outrageous because all Vauxhall wanted to do is find excuses not to fix my car because im a young lad with a vxr and the dealership automatically say the problem is due to the way I drive or that I have remapped my engine. it is terrible the way Vauxhall have dealt with me and the time It has taken to get things moving is just not good enough.

5 weeks later my Ecu Arrived at the dealership from Germany when it should of only been 2 weeks and the test results was CLEAR ECU STANDERD Vauxhall was very embarrassed and assured me my car will be fixed but they have still not accepted the warranty claim and fix my car and they have to send a engineer out to inspect my car what I would say they mean find more excuses to not fix my car.

now after 7 weeks my car being in Vauxhalls dealership I had a phone called from Vauxhalls customer care and she said I have to sign another disclaimer for the dealership to strip my engine and they will send a engineer to inspect my car.

now its the end of September my cars been in the dealership near enough 3 months and Vauxhall do not have a clue what is wrong with my car and they have rejected my warranty claim to fix my car. and have put me aside now because of all the steering reclaims Vauxhall.are to busy to talk to me let alone fix my car.

after 11weeks I have had nothing but Vauxhall to tell me false lies and excuses to get out of paying to rectify the problems and fix my car

avoid this company with all means my car is 100% standard with 4000 genuine miles and still in manufactures warranty and still Vauxhall will not fix a common problem of cylinder 4 low compression/misfire

also engine oil is leaking from engine head and Vauxhall do not have no clue what is wrong with my car and refuse to honour my warranty

please email me for any questions on this and I will be happy to help

My daughter had a vauxhall zafira she was driving down the road suddenly she lost control of the engine she went hurtling down the road unable to stop the engine the road behind covered in smoke she finally manged to get it stopped smoke everywhere so much so that a local called the fire brigade.In short she had it towed home the garage opend up and the garage said the injectors had blown off and the engine was destroyed all this on an engine with less than 19000 miles on the clock cost over £3,000 pounds for a engine very expensive lesson help from vauxhall zero.

In short, avoid Arnold Clark as their aftersales suck and as for expecting support from Vauxhall if you have issues with their retailers..forget it. Fuller story below if you want more info.

This complaint started on 8/11/12 and I finally gave up on receipt of Vauxhall’s last email on 5/2/13.

I’ve been a satisfied Vauxhall customer for 25+ years and have bought all my Vauxhall’s, ironically, from Arnold Clark (A.C.) at Linwood. Although I’ve always been happy with the vehicles, the Arnold Clark After Sales, or lack of it has always been a problem. After my 2nd car, I stopped using A.C. for servicing due to their exorbitant prices and shoddy work. I’ve never left reviews for them in the past but I’m at the end of my tether at my latest ‘run in’ with their service manager, Gemma Irons, and subsequently Vauxhall’s Executive Support Manager for General Motors UK & Ireland , Rosie Trabelsi’

Vauxhall Lifetime Warranty is offered to purchasers of new vehicles and the customer’s part of the agreement to have the warranty activated is as follows (taken from Vauxhall website) "Annual activation and validation of the lifetime warranty cover is also

dependent upon the CONFIRMATION that the vehicle has been serviced in

accordance with the manufacturers recommended servicing

schedule. Vauxhall may request details of this SERVICE HISTORY at any

time during the warranty period."

I had my car serviced as per the manufacturer’s guidelines using only genuine Vauxhall Parts. My Mechanic purchased these parts from A.C., Linwood. He stamped my Service History book and included the A.C. WiP No. (Parts invoice for Service Pack) on this document. I attended my appointment with this document, the parts invoice, which also had my reg.no. on it, and my V5 thus CONFIRMING that my car had been serviced as required under the warranty agreement. Not enough confirmation for Arnold Clark, nor subsequently Ms Trabelsi

They wanted, “An invoice from a VAT Registered Garage”. I eventually got an apology from the said Gemma Irons, who admitted that the servicing didn’t need to be done at a “VAT reg. Garage” but I still had to produce “an invoice” for the Service. I tried explaining to her that any invoice I produced would simply duplicate the information they already had on the aforementioned documents. The lady was not for turning. I asked her to show me where the Vauxhall Warranty agreement required “an invoice”. She couldn’t do so but said that the Vauxhall Lifetime warranty Department said it was required. It is my opinion that she was just being obstructive because the vehicle wasn’t serviced at A.C., Linwood. So I then started dealing directly with Vauxhall Customer Services but the said Ms Trabelsi, on behalf of the Managing Director, Mr Duncan Aldred, decided to back up, the aforementioned Gemma Irons, without providing any evidence as to why “an invoice” was required. After much ’too ing and fro ing’, I attended at A.C. , Linwood and left “an invoice” for said Ms Irons. After 12 days had elapsed, and I hadn’t heard from said Ms Irons, I contacted Vauxhall Warranty department only to find that my vehicle still hadn’t been re-activated. I then sent off a 2nd email to Ms Irons. This time I received an email querying my 1st service a year earlier! After quite a few more emails, which never fully answered my questions / complaints I finally received an email from the said Ms Trabelsi which confirmed that my car had finally (Feb 2013) received it’s Lifetime Warranty Reactivation. I was also assured that the said Ms Irons would be in touch to explain why she required information on my 1st service because Ms Trabelsi didn’t know why that information was required. Surprise, Surprise, no contact. (it’s now 5th March) It may be difficult as A.C. more or less has a monopoly in the west of Scotland but I’ll not be stepping inside another A.C Garage and my lifetime loyalty to the Vauxhall brand has come to an end, all because of the lack of service and downright obstructiveness by Arnold Clark and Vauxhall’s Ms Trabelsi.

Hello

Gearbox in my 2005 vauxhall ceased on 14th december 2011 , rather than go elsewhere thought we would stay loyal to vauxhall and ordered a reconditioned gearbox through Vauxhall Inverness . 35 days later the gearbox arrived ,yet never did they say its was out of stock they always said it was on back order and could arrive anytime As a taxi driver i had no car until 22nd january2012 . Brilliant service or what , Vauxhall headquarters deny any liability !!

Do like vauxhalls have had two corsa's the one just now is an sri only coming up for 4 years old but had to replace exhaust camshaft. I have only done 26000 miles so this should not have happened. Garage and relay service were surprised at fault due to the low mileage. Have been informed that my car was the 7th this year alone in my district. Have had no satisfaction from vauxhall even though I have written to them. Maybe a manufacturing fault, only other possibilities were not enough oil mines fine or racing the engine constantly no way. Any ideas? Apparently i had received a phone call from some woman who then said she would send me a letter 1st class that day, yet 4 days later still waiting.

Having driven Vauxhalls over twenty years i feel Vauxhall should acknowledge a problem exists with the Vectra handbrake, and do a full recall.