Do not trust them

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Chacet1966's review of Zuto -


“Do not trust them”

Written on: 27/09/2016 by Chacet1966 (1 review written)

Do not trust these people. We are on our third attempt at getting finance. We have lost 2 cars already from the same dealer. The dealer has been clear that this is our last chance. Every time we send in the paperwork we get told all is ok and correct and the paperwork will be sent off to the lender the next day we get a phone saying something is wrong. One was they couldn't see all 4 sides of my payslip they said the document is legible they just prefer to see all the sides. I spoke to the lender directly about this and was told that as long as the document is legible and we can see the amount paid and the company you work for the sides of the payslip are not relevant. I re-sent the payslips and told again everything is now fine you will have the money within a couple of days they said that they had told the dealer that I had sent in the payslips wrong - so basically putting the blame on me. That was on a Friday. We got a message on Saturday saying paperwork had been sent. Monday morning get a call my date of birth does not match my passport. Apparently the date of birth on their system is showing 23 April 1977 when my date of birth is 23 September 1977. Now one of the security questions they ask is your date of birth. I phoned on the friday to complain about the whole pay slip problem and was asked my date of birth I said 23/09/1977 and even said to the lady that I was busy at the moment as I was going out to celebrate my birthday at no point on Friday morning was I told they had a different date and considering this is a 3rd attempt it was never mentioned before. Clearly between Friday evening and Monday morning someone within the company had changed my date of birth and nobody knows why or who. They did try and say it must have been us which clearly is not true as I gave them my date of birth as security. Clearly something funny is going on.

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