Hippo Leasing Reviews - www.hippoleasing.co.uk

★★★★☆
3.6 / 5
63% of users recommend this
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Latest Reviews

★☆☆☆☆

“I don't normally write reviews, but this was needed!!”

Written on: 07/02/2020 by Hoover369 (1 review written)

I never write reviews, but I feel this is needed to save someone else the dreadful experience I have had from Hippo Leasing. Do not lease a vehicle with this company. Orders are made on vehicles that dont exist and four months down the line they turn up at your house with a vehicle nothing like the spec you ask for claiming it is not the company's fault as they have never seen the vehicle. Ask for Black interior/Silver trim and you get blue / Purple dash and trim. Pay extra for Black leather… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Terrible customer service”

Written on: 16/11/2018 by jackhutchinson (1 review written)

Rubbish company. Has misold me finance, inaccurate about the terms and is now ignoring my complaints. Going to the FCA to sort it out. They're more than happy to help when they're selling you something, but don't expect anything after that!… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“unprofessional”

Written on: 28/06/2018 by Gianag377 (1 review written)

no comunication, basicly pass the buck!!, emailed hippo many times to get my refund but not even one reply! i even got a funny email from some jack the lad which i would be more then willing to post! the only reply u will get is what iv noticed on all complaints is the same answer! i wouldent recommend to touch this company with a bargepole!! maybe get new staff!! would be a start… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Unprofessional”

Written on: 06/06/2018 by 283Rodgers (1 review written)

If your thinking of using these guys then be prepared that if u don't get excepted, your not getting your application deposit back anytime soon! That's if u do get it back at all!! Good luck! Search around first! Is all I'm saying… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Worst company I have dealt with. Car was lacking...”

Written on: 30/05/2018

Worst company I have dealt with. Car was lacking service history manuals and jack handle tools etc. They have sent me the manuals have said they have sent service history but not received any and they have said they put a new tool kit in the boot. No tool kit found and now has to go into garage with faulty transmission. Customer service non existent even the directors keep their email addresses off the net. All I can say is DO NOT GO THERE… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“*********DO NOT GO ANYWHERE NEAR THIS COMPANY!!!!!*****”

Written on: 22/05/2018 by JaniyahGoodwin81 (1 review written)

Never in all my time have I come in contact with such a rogue company who probably can not even spell CUSTOMER SERVICE as it clearly does not feature in their ethics! My partner purchased a van in good faith taking out a finance deal of 21k for his business. Four months after getting the van it had more light on it than a christmas tree. They were immediately informed and my partner was told that he had to find the problem. Nearly £200 later the master technicians at Vauxhall can not find the… Read Full Review

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Was this review helpful? 3 0
★★☆☆☆

“Misleading sales account manager in the sales process!!!”

Written on: 14/01/2018 by adriansoper (3 reviews written)

They have an alleged account manager who just cares about sales. No care in customer services or aftersales care. Gives misleading and false information during the sales process in order to boost his commission quickly. If you want to deal with Hippo then get everything detailed in writing and confirmed before handing over any money as you are screwed after that if you need to pull out!… Read Full Review

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Was this review helpful? 2 0
★★★★★

“Ian and his team did a great job.”

Written on: 23/12/2017

Fab service, found my dream car and I cannot fault their service. … Read Full Review

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★☆☆☆☆

“"Optional final payment" apparently not optional at...”

Written on: 13/10/2017 by JayleenDwyer147 (1 review written)

"Optional final payment" apparently not optional at all. At the end of the lease, Hippo refused to take my car back, saying that my only option was to pay the final payment and then sell the car myself. I was lied to by the sales rep, I had to find thousands of pounds to pay the 'optional' final payment, and then go through the trouble of selling the car - the whole reason why I took a lease in the first place. I sent a complaint to hippo and received a one-line reply which essentially said… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“HORRIBLE WAY TO MISLEAD AND STILL FROM CUSTOMERS”

Written on: 31/03/2017 by Lurdes1977 (1 review written)

Hi, I started the process a few weeks ago and is still ongoing, my account manager told me that the high purchase finance was approved and then we started looking for a car, when I choose the car he ask me to reserve the car I would need to pay £33.00 which I did, a few days after I paid the deposit £200.00, signed the finance documents and email them back as requested and according him, someone would call me in a few days to arrange delivery. Nobody call me come to arrange delivery!… Read Full Review

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Was this review helpful? 4 0
★★★★★

“Fabulous Company ”

Written on: 22/09/2016 by Jadergranter24 (1 review written)

I would just like to sing Hippo Leasing's praises. It was my first time leasing a vehicle and I still can not get over how much attention to detail the staff take on making sure that the car is right for you. Once I had chosen my car all the paperwork etc flowed so quickly and easily and within a week of putting down a small reservation fee, the car was delivered to my work in pristine condition. Everything was explained thoroughly and all of the paperwork was there and ready to be signed. The… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Terrible!!! ”

Written on: 13/09/2016 by BreannaBender127 (1 review written)

We mixed up our dates on our rental which was our fault, we booked a car with hippo, relived that we had found something only to get a message 24 hours later!!! To say we don't have a car. Standed in Mallorca with no car cause apparently we had only requested the car!!… Read Full Review

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Was this review helpful? 1 0
★★★★★

“stress free experience”

Written on: 05/04/2016 by Nicoleneprobert (1 review written)

I have never leased a car before and the thought of the process involved in leasing or buying a new car filled me with dread and stress. When I called up Hippo I was anxious but the friendly person on the other side of the phone made me feel relaxed instantly. He made the process so easy and stress free for me. Thanks for answering all my questions patiently and for finding a car within my budget . I love my new Skoda Citigo and it drives like a dream. I will be recommending Hippo to friends… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Outstanding Service and Value”

Written on: 26/03/2016 by MattieClancy (1 review written)

I would like to express my thanks to Hippo Leasing in general and the person I dealt with in particular for the way they have lead me through the Contract Hire process. Having never Contract Hired a vehicle in the past they made the whole process easy to understand and, once assigned to the person I dealt with , provided a constant link of communication. From start to finish I cannot fault this company and they can be assured I will do business again in the future. I have no hesitation… Read Full Review

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★★★★★

“Absolutely Brillaint ”

Written on: 22/02/2016 by linzik (1 review written)

I dealt with a lovely young man, Who was brilliant. I never once needed to chase him, he was so on the ball, everything went through smoothly. I've had credit issues in the past and he still worked with that and was able to get me car still. My car was delivered this morning by a lovely man who went through the paperwork and shown me what was what in the car. The car was so clean too, with half a tank of petrol. I would highly recommend Hippo Motors to everybody … Read Full Review

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★☆☆☆☆

“Misleading the customers”

Written on: 12/11/2015 by Maritza17 (1 review written)

I recently purchase a car from Hippo leasing and the whole lease went through smoothly. Once I received the car I noticed that the features originally stated such as reverse parking sensors and stop start was not included. Even though the car was advertised as ex-demo, it was a used car. And there were some minor let downs such as the patch work Hippo has done with the paint work got washed off after a week and rubber trimming on the passenger side rear door was torn. I personally would not… Read Full Review

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★☆☆☆☆

“Stay Away from this Company ”

Written on: 10/11/2015 by dazs (1 review written)

It looks good on paper initially. There are few catches though. Cars they advertise as “Ex-Demos” are actually not ex-demos. They are used cars probably come from the rental companies or big fleets. They do not come with any service history but with only the Hippo stamp. Price advertise is not the one you get as there will be lots of extras to pay for like extended warranty, GAP insurance , Tyre insurance and many other things. We have leased VW Jetta 1.6 TDI DSG from them on March… Read Full Review

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★☆☆☆☆

“Not got back to me yet waited 11 days and two phone calls ”

Written on: 07/09/2015

Not got back to me yet waited 11 days and two phone calls here's hoping… Read Full Review

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★★★★★

“Absolutely Fantastic”

Written on: 10/06/2015 by Flynnmo134 (1 review written)

Can't recommend these guys enough. Had a terrible experience with another leasing company, weeks chasing and terrible service but this company is AMAZING. My contact answered emails more or less instantly, very friendly and knowledgeable. The whole deal from initial contact to approval and delivery date took 2 days! Definitely be a returning customer, give them a try. … Read Full Review

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★★★★★

“Fantastic”

Written on: 10/12/2014 by Anthonyoconnor (1 review written)

Recently took delivery of my Astra Sri from hippo. After many years of buying cars, I wish I had found hippo sooner. Fantastic service and extremely polite and helpful staff. I would recommend hippo to anyone, and I can't see myself using anyone else but hippo in the future… Read Full Review

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