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RalphTaylor13's review of WiseDriving -



Written on: 26/01/2020 by RalphTaylor13 (1 review written)

They gave the best deal (around £1K so about £3/day) and said telematics would be installed within two weeks of cooling off period. Perfect.

Next is to install the telematics device, I simply said do not attend when I am on the school run, what did they do?
They attended on the school run and then blamed me for missing the appointment.

For a couple of weeks I was bombarded with emails and text about the telematics installation.
The same thing happened again and this time it was outside the cool-off period.

A few weeks later I received a letter that said the price was going up because of an undisclosed claim - the letter read like it was an increase of a couple of hundred pounds, in fact it was trying to say they are charging me another £1.4k.
(I hadn't realised that if a named driver that is not on the current insurance will still affect the policy)
£2.4k for insurance are you kidding me???????

I was totally fed up with this and had already been on the phone with them for an hour.
This time I phoned to cancel and they stated that its a £75 cancellation AND £150 telematics cost.
I stated that I haven't installed it - they said its non refundable?!?!?!?!?!?

For the 21 days already covered they charged me just over £300 (that works out to be £18/day) seriously how could they have jumped to that much from the original quote.
I escalated to the manager and clearly the manager had no customer relation skills and just repeated the phrase its in your terms and conditions around 10 times. I was fuming how can a customer sign up and then cancel and lose so much money - what cheats!

I will be escalating this to the financial ombudsman shortly, please avoid all of these cheats.

  • Never Claimed

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  • Comprehensive

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  • Diamond

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