The Insurance Factory - www.insurancefactory.co.uk

Literally the WORST company I’ve ever had to deal with. I will never use this company again. Changed policy and all it’s details including payments without notifying me. Ombudsman told me tat it was a serious legal issue if they have and I was entitled to complain, I’m just glad I’ve moved to another company. Very rude staff don’t know what they’re doing and managers who give attitude.

Told me I had 14 days to cancel policy, after a problem I tried to cancel after 13 days but was told no refund! They wanted to keep my £126 I paid them as a cancellation fee.

I've been insured with insurance factory for years for both me and my wife, and always found them a pleasure to deal with (well at least comparing to previous insurers I've dealt with!) prices are good and very knowledgeable staff on hand - very happy to be insured with this company.

Dont ,,just dont ,,all they want is your deposit and then deny they have received your no claims etc ,then threaten to cancel ,,just dont go anywere near them

Not very helpful charge a lot for cancellation I have been charged disgusting this country with this kind of people no recommend at all avoid avoid

Took out policy last year for a car I was about to purchase but bought a different car on the day , they said it would be £300 extra but I refused as the online quote was cheaper for this car than the original car . Spoke to a supervisor who agreed to lower the cost was sent confirmation which I signed . Now nearly a year on they are saying that I owe £300 and that the supervisor sent wrong payment plan details .

I have made a complaint which I was supposed to get a call within 48 hours have heard nothing

Avoid at all cost !!!!!!!

Now saying I owe them money

 Don't expect to ever speak to someone. They don't send you any renewal paperwork and just take the money and when you attempt to cancel they want almost your years premium to do so! Everyone you speak to gives different info all of which is incorrect! They threaten you with debt collectors when you question the huge 'admin fee' anyone who goes with this company is gonna be taken for a ride!

This company is only interested in sales and take deposits for porported insurance readily. When insurers need further information, they pass this on too late leaving you no time to respond. Your insurance is then cancelled and you lose your premium contribution to the extent of 20% + fees. Nobody answers the phone at customer services despite holding for 50 minutes at a time for days on end. I don't think anyone actually works there.

DO NOT GO WITH THIS COMPANY

Have not sent any documents through after two weeks, my vehicles are not appearing on MID and therefore have no way of proving my insurance. Police have already issued a no insurance ticket to one of my employees that is on the policy.

To get through to someone, it takes over an hour and even then not great help.

Warning: Do not buy your policy through this broker.

Don't go near this company wanted to swap my car insurance over to another car they wanted £278.55 wanted to then cancel insurance I would only get back £151 i paid £750 for the year last September 2016 it is April 3 2017 keep from the insurance factory