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“Terrible company”
Written on: 27/06/2019 by dangunnery (1 review written)
Literally the WORST company I’ve ever had to deal with. I will never use this company again. Changed policy and all it’s details including payments without notifying me. Ombudsman told me tat it was a serious legal issue if they have and I was entitled to complain, I’m just glad I’ve moved to another company. Very rude staff don’t know what they’re doing and managers who give attitude… Read Full Review
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“Watchdog should investigate”
Written on: 26/11/2018 by simon3030 (3 reviews written)
Told me I had 14 days to cancel policy, after a problem I tried to cancel after 13 days but was told no refund! They wanted to keep my £126 I paid them as a cancellation fee… Read Full Review
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“Renewal of policy ”
Written on: 28/03/2018 by Sheldonc30 (1 review written)
I've been insured with insurance factory for years for both me and my wife, and always found them a pleasure to deal with (well at least comparing to previous insurers I've dealt with!) prices are good and very knowledgeable staff on hand - very happy to be insured with this company… Read Full Review
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“Dont ,,just dont ,,all they want is your deposit and...”
Written on: 26/11/2017 by Nyla397 (1 review written)
Dont ,,just dont ,,all they want is your deposit and then deny they have received your no claims etc ,then threaten to cancel ,,just dont go anywere near them… Read Full Review
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“Not very helpful charge a lot for cancellation I have...”
Written on: 22/11/2017 by Ziara (1 review written)
Not very helpful charge a lot for cancellation I have been charged disgusting this country with this kind of people no recommend at all avoid avoid… Read Full Review
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“Cons ”
Written on: 06/11/2017 by Bexewing (1 review written)
Took out policy last year for a car I was about to purchase but bought a different car on the day , they said it would be £300 extra but I refused as the online quote was cheaper for this car than the original car . Spoke to a supervisor who agreed to lower the cost was sent confirmation which I signed . Now nearly a year on they are saying that I owe £300 and that the supervisor sent wrong payment plan details . I have made a complaint which I was supposed to get a call within 48 hours have… Read Full Review
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“AVOID AT ALL COSTS”
Written on: 08/08/2017 by Davisot404 (1 review written)
Don't expect to ever speak to someone. They don't send you any renewal paperwork and just take the money and when you attempt to cancel they want almost your years premium to do so! Everyone you speak to gives different info all of which is incorrect! They threaten you with debt collectors when you question the huge 'admin fee' anyone who goes with this company is gonna be taken for a ride!… Read Full Review
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“Poor service and zero expertise”
Written on: 14/07/2017
This company is only interested in sales and take deposits for porported insurance readily. When insurers need further information, they pass this on too late leaving you no time to respond. Your insurance is then cancelled and you lose your premium contribution to the extent of 20% + fees. Nobody answers the phone at customer services despite holding for 50 minutes at a time for days on end. I don't think anyone actually works there… Read Full Review
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“Horrendous service and mis management”
Written on: 11/05/2017 by Cars4u (1 review written)
DO NOT GO WITH THIS COMPANY Have not sent any documents through after two weeks, my vehicles are not appearing on MID and therefore have no way of proving my insurance. Police have already issued a no insurance ticket to one of my employees that is on the policy. To get through to someone, it takes over an hour and even then not great help. Warning: Do not buy your policy through this broker… Read Full Review
Rustyscholtz's Response to Cars4u's Review
Written on: 15/07/2017
This is typical and the same as my experience ! Stay away from these guys,its a warning.
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“Change car ”
Written on: 03/04/2017 by Cocoroxy (1 review written)
Don't go near this company wanted to swap my car insurance over to another car they wanted £278.55 wanted to then cancel insurance I would only get back £151 i paid £750 for the year last September 2016 it is April 3 2017 keep from the insurance factory… Read Full Review
Rustyscholtz's Response to Cocoroxy's Review
Written on: 15/07/2017
Same experience here. Within days I had a letter of cancelation timed to be one day more than the 14 days (see T & Conditions ) Losing my full premium contribution !
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“bad very bad”
Written on: 08/03/2017 by Lucas67 (1 review written)
rang up to renew my van insurance. was bounced between department as if they did not want my money (weird). after finally getting to the same person I started with after 30 mins. told her I was going to someone else. found insurance £100 pounds cheaper elsewere and factory rang next day but were to late. something wrong here avoid… Read Full Review
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“Worst insurance ever”
Written on: 02/03/2017 by Craigmcgleish (1 review written)
Never had such a bad dealing as i did with this company I sent in all relevant documents to be then told they where canceling my insurance and when called they said it was my no claims bonus proof and that they would sort this from their end literally 1 hour before my flight to qatar i recieve an email saying my insurance was being canceled still the next day. When called their customer service was poor i told them i want to cancel and to not pay the cancelation fee as this was their fault… Read Full Review
Rustyscholtz's Response to Craigmcgleish's Review
Written on: 15/07/2017
They will find ANY reason to dispute your qualification for the insurance. They then still take their fee and the Insurer keeps your premium.
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“Happy to be with insurance factory”
Written on: 28/02/2017 by garethm662 (1 review written)
People write a lot of bad reviews about insurance factory but they are actually really good.. they do not have the best customer service in the world. I was a convicted driver TT99 so as you can imagine my insurance would be high but insurance factory gave me best quote.and after a year it was dropped by £60 a month wich was really good. And when I lost my job and failed to pay the one month insurance factory gave me a extra month to come up with the money. So I have had a good experience with… Read Full Review
Rustyscholtz's Response to garethm662's Review
Written on: 15/07/2017
Well now ! A convicted driver. The only thing short here is a conviction for The Insurance Factory.
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“Worst customer service”
Written on: 17/02/2017
After receiving very competitive quotes from two online comparison sites called them up . And on both occasions customer service were rude and found not been helpful at all.first impression demotivated me to go ahead further. So decided not to buy. Won't recommend anyone… Read Full Review
Rustyscholtz's Comment
Written on: 15/07/2017
A very wise decision. My experience cost me £400.
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“Terrible”
Written on: 05/02/2017 by Dariusy24 (1 review written)
Not helpfull at all!!!, they r not rude on the phone but do not wish to help resolve a problems!!!!!!… Read Full Review
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“Time Wasters ”
Written on: 27/01/2017 by OsvaldoStephens (1 review written)
Spent over 30 minutes on the phone on hold to be told I cannot get insurance because I drive my car to and from work, Doesn't count as commuting according to this company… Read Full Review
Rustyscholtz's Comment
Written on: 15/07/2017
They are totally inexperienced. Be careful people.
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“Poo”
Written on: 26/01/2017 by Jaelyn194 (1 review written)
Absolute nightmare after a year with them trying to get my no claims was hiddious ended up trying to charge me for all sorts of fees. … Read Full Review
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“Customer service was terrible telling you loads of...”
Written on: 21/01/2017 by Dolanam1980 (1 review written)
Customer service was terrible telling you loads of lies no one should use this company its really rubbish just out for your money… Read Full Review
Rustyscholtz's Comment
Written on: 15/07/2017
People have to avoid them and the Insurers the represent.
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“I recently bought a car insurance from The Insurance...”
Written on: 14/11/2016 by royraja (1 review written)
I recently bought a car insurance from The Insurance Factory Ltd. As previously my car was insured under the company group car policy they not only disregarded that No Claims Bonus but at the same time charged me additional premium of £126 plus £45 administration fee. If I had to cancel the policy they would charge me £50 administration fee thus having no option other than to continue with the policy and pay the huge difference. All I requested them is to waive the £45 administration… Read Full Review
Rustyscholtz's Response to royraja's Review
Written on: 15/07/2017
They work with the Insurers they intermediate for to defraud the public.
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“So Dissatified ”
Written on: 21/10/2016 by Tilley126 (1 review written)
Been with Insurance Factory for less than a year. In this time I have changed vehicle on my policy 4-5 times as I lease a business vehicle. From the start I was never to pay a change over fee because of the amount of times I would need to change vehicle and that was the deal my lease company had with the insurers. Each time I have changed over vehicle they have charged me for changeover. All be it twice they have refunded me. Each change of vehicle takes 3-5 days, although you can only change… Read Full Review
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Rustyscholtz's Comment
Written on: 15/07/2017
it gets worse. They now blame the Insurers for my demise !