Worst insurance ever

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Craigmcgleish's review of The Insurance Factory - www.insurancefactory.co.uk

★☆☆☆☆

“Worst insurance ever”

Written on: 02/03/2017 by Craigmcgleish (1 review written)

Never had such a bad dealing as i did with this company
I sent in all relevant documents to be then told they where canceling my insurance and when called they said it was my no claims bonus proof and that they would sort this from their end literally 1 hour before my flight to qatar i recieve an email saying my insurance was being canceled still the next day.
When called their customer service was poor i told them i want to cancel and to not pay the cancelation fee as this was their fault they took almost £300 for 1 months insurance considering my insurance was £900.
When i asked them to be put through to complaints and speak to a manager they told me all managers where busy and i would have to wait 24hours to speak to one knowing that i had to fly out.
I will never insure with this company again and i would highly recomend that everyone stays clear of this company

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Rustyscholtz's Response to Craigmcgleish's Review

Written on: 15/07/2017

They will find ANY reason to dispute your qualification for the insurance. They then still take their fee and the Insurer keeps your premium.

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