Abandoned us

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AvoidSaga's review of Saga Car Insurance

“Abandoned us”

★☆☆☆☆

written by AvoidSaga on 16/07/2022

I have always thought that Saga was a trusted name in insurance. However after the treatment I have received over the last three years trying to settle a claim after someone crashed into us I cannot express anything but disappointment. Saga washed their hands completely of the case, referring us to their underwriters who bogged us down in a lengthy legal dispute even though the other driver admitted full responsibility.

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Antisaga's Response to AvoidSaga's Review

Written on: 26/08/2022

This does not surprise me.

As a former employee of Saga in my opinion the business has deteriorated significantly over the last Five years due to poor leadership especially within the claims arena.

Saga has a panel of underwriters where they send customers where it’s own underwriter (Acromas) does not want to insure the vehicle or person (risks).

Goes without saying Saga takes a percentage of the policy sale via commission etc.

I’d strongly advise you to shop around as much cheaper insurers and better customer service.

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