Absolutely dreadful when making a claim

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★★☆☆☆
1.6
From 251 reviews
14.0% of users recommend this

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  • Value For Money

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Jase1974's review of Saga Car Insurance

“Absolutely dreadful when making a claim”

★☆☆☆☆

written by Jase1974 on 21/01/2022

I was asked by a long standing customer to repair their vehicle. Innovation group who handle their claims took a month to authorise repairs. Most companies take three days. I rang every day for three weeks but they refused to give me a contact number for an engineer who could authorise repairs. Obstructive and unhelpful they finally authorised then stated 45 days payment terms. They have now missed their payment date and I have handed invoice to a debt collection agency. Incompetent slow and unhelpful beyond belief. Disgusting way to behave. They don’t even pay their bills

  • Customer Service

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