written by raycodevon on 11/01/2021
I was charged £25 to renew a policy and £50 to cancel it for a small premium (£150) neither fee was disclosed before I bought the insurance. My complaint was dismissed and I had to resort to the ombudsman who got me £50 back, but this took many, many emails and 18 months. I couldn't be more unhappy and will never buy a Saga product again.
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