Changed agreed amount aftre lengthy discussion on cancelling

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GraemeLumsden's review of Royal Bank of Scotland Car Insurance

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“Changed agreed amount aftre lengthy discussion on...”

Written on: 11/07/2020 by GraemeLumsden (1 review written)

After receiving a renewal price I compared other insurers as the quote was £110 more expensive than last years. I had the chance to accept other companies but phone the royal to give them a chance, after a discussion it was agreed that they would drop the price to the same as the year before. One month later the have taken the full amount of the original quote from my account as I was paying in full. After I phoned the insurer again nothing could be done as they could not drop the amount taken. seriously angry but after looking back an email I hadn't fully taken in what was written. I should have double checked and asked for the persons name as I now have no proof of what was agreed. Really angry at being coned this way. Please beware of this companies tactics. very untrustworthy and I will not use them next year.

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