RIAS Car Insurance Reviews - www.rias.co.uk

★★★★☆
4.1 / 5
88% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
RIAS Car Insurance - www.rias.co.uk - Ask a question now

Media Gallery for RIAS Car Insurance - www.rias.co.uk

RIAS Car Insurance - www.rias.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“shocking customer servce.”

Written on: 12/06/2019

Expected to be out of pocket with a policy that had nearly 3 months left. When asked f I still had the car I said no well.. sort of (I was going to give it to my son). I told them I did not want to cancel the policy if I had to pay. I checked with my son and then rang back to confirm as I did not feel comfortable with their response. They had cancelled my policy! If I hadn't double checked I would have had no insurance. Very rude. They said I did not say I was giving it to my son, I had hung… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Over 70 they cancel policy”

Written on: 18/02/2018 by Lamar42 (1 review written)

Received a letter from Rias saying I do no longer meet their Criteria. As I have reached 70in the last year I assume this is the reason. Will not tell you when you ask the reason. Have been doing since I was seventeen, no can nvuctins or points. Sent one letter then another recorded so I had to go to Post Office as I wasn’t in when Post came. Not happy they seem to want to cause me as much hassle as possible. Then to top it they send me an offer on Hous Insurance as a valued… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling customer service”

Written on: 01/03/2017 by Sampson164 (1 review written)

Trying to clarify info on a policy on behalf of my elderly father, either the phones were never answered or the phone numbers no longer existed. Even their Customer Complaints phone number did not exist. Emails were ignored. Take your money and run. AVOID!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rias i dont believe it ”

Written on: 23/02/2017 by steveshrewd (1 review written)

If you join rias first year good price , have a accident( not your fault )took them 7 months to sort it out ? change your vehicle insurance goes up by 35% what ever car you change too, plus £25.00 charge. renewal of insurance well that's the one were you move on completely, was £485.00 renewal £998.00 ughhhh new quote from co-op £486.00 they say they are rated 5 star my time with them would not exceed 1 star. customer service average… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“after grilling for 40 mts by a lady I was offered a...”

Written on: 17/11/2016

after grilling for 40 mts by a lady I was offered a quote 2/3 more than other insurers, don't ever go near this company , not helpful at all… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Beware”

Written on: 08/07/2016 by 333Cross (1 review written)

I have been with this company for several years, never had to make a claim. Change my car a month or so after policy renewal and my premium goes up by nearly 50 percent. I go elsewhere and get new insurance for the same price I was paying on the old car. Cancel RIAS and they charge me £77 for the privilege. Held to ransom and would suggest everyone be careful of this company. Everything is fine until you make any changes or make a claim. It was in the small print Insurance for the older person… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Premium up over 28 percent !!!”

Written on: 04/04/2016 by Dayanaras219 (1 review written)

I just don't understand how you can justify increasing my renewal premium by over 28 percent in a year when nothing has changed and there have been no claims. Needless to say I have found alternate cover and will be aware of your 'suck them in' deals in future… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“policy details”

Written on: 28/11/2015 by benne1 (1 review written)

could not log into my acount to change new car details. had to ring up which cost £25 admin fee.could you please wipe out log in details so i can create new one, as i need to print of insurance details. thank you… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Very good all round experience taking out a new policy...”

Written on: 01/10/2015 by Makaylax428 (1 review written)

Very good all round experience taking out a new policy with Rias… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Pleased to return after a short absence ”

Written on: 23/09/2015 by MorganRoss100 (1 review written)

I had cause to cancel a Rias policy having a no fault accident whilst under a 7 day cover note of another company having purchased a new car. After seeking advise from Rias it was deemed that it would be advisable to take up the cover with the company that issues the 7 day cover so that the claim could be dealt with, with some continuity. I am pleased to be back with Rias, to take advantage of the exceptional value for money insurance option made available to me how that all has been… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“helpful car insurer”

Written on: 05/09/2015 by sgWilson146 (1 review written)

It is so good to do car insurance with a person who can answer your questions. Also protected no claims allows 2 claims in three years, not five as most other insurers. The policy saved me over one hundred pounds on my renewal quote. Happy customer!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Rip Off Changes”

Written on: 31/08/2015 by HaydenOrtiz (1 review written)

I was happy with the original policy and process but to be charged £25 to change my address is disgraceful and I will be telling publishing this fact as widely as possible to warn people… Read Full Review

Castlecoverteam's Comment

Written on: 01/09/2015

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Car happy”

Written on: 28/08/2015 by lbNichols394 (1 review written)

I spoke to a very helpful member of staff when discussing changing to rias for my car - as I have home and contents already. I was able to compare easily with my present provider and able to save nearly £90!!! I was able to add legal and excess protection for good value which again gave me a good comparison with my present insurer. Well done RIAS… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip off 121% increase on a renewal”

Written on: 26/08/2015 by ianalexa (1 review written)

In typical car insurance land, RIAS do not fail to disappoint. Great first year price and then at renewal they try to rip you off with a 121% increase. After refusing to pay the increase they bring it down to ONLY a 71% increase. Think I will go elsewhere… Read Full Review

Castlecoverteam's Response to ianalexa's Review

Written on: 27/08/2015

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your premium, please contact a member of our Renewals Team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Competitive Car Insurance”

Written on: 19/08/2015 by Burdakin (1 review written)

Good Internet access and a fairly reasonable format. Whole process of enquiry to completion was acceptable, but Maybe the No-Claims element could be improved upon ?… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“what one wants from a company .”

Written on: 18/08/2015 by AracelyWoodruff84 (1 review written)

Pleasant helpful easy to understand, someone who would listern and not force himself to sell you something you did not want but went through all extras available. A credit to the company… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good for Older Drivers”

Written on: 05/08/2015

My Daughter dealt with this for me on line. She had no problems with the questions, which were straightforward and no nonsense… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“quick and efficient”

Written on: 27/07/2015 by LaylaRichards424 (1 review written)

I WAS DELT WITH IN A FRIENDLY EFFICIENT MANOR. I GOT ALL THE ADVICE AND HELP I NEEDED. THE PRICE WAS QUITE COMPETATIVE. SO I ACCEPTED. THATS ABOUT IT… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“goog service”

Written on: 24/07/2015 by bfJarvis133 (1 review written)

I found the young man who delt with my new car insurance very helful, I would recommend it too frends… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“TV ad”

Written on: 24/07/2015 by Butlerfs231 (1 review written)

According to TV advert there is free protected no claims bonus, which was not included in my cover.I am slightly disappointed with this ovetsight… Read Full Review

Report this review
Was this review helpful? 0 0
overview